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Why can’t I play Diamond Diaries Saga on iOS 9 and Android 4 anymore?

Lola_PopLola_Pop Posts: 11,647 Community Manager
edited May 3 in Support

We’ve got some important news to share with you!

As of 7 June 2022, Diamond Diaries Saga will no longer support iOS 9 and Android 4.

You’ll need to upgrade the operating system on your device, which may mean you need to upgrade your device itself, so it’s best to check with your manufacturer to be certain.

If you don’t have a King account, or haven't got the game saved and connected to your Facebook, we recommend that you create one. This will ensure that all your hard-earned progress will not be lost but carried over when you update your operating system.

If you need help upgrading your iOS device (Apple), please scroll down HERE.

For help on upgrading Android devices, please scroll down HERE.

Unfortunately, if you’re not able to upgrade the operating system on your device, we can’t promise you’ll have the best game experience.

You won’t be able to play any new levels, and you won’t receive any new features or events. Online Player vs Player features will also be unavailable when playing on an older version of the game.

Please also be aware that we can’t guarantee that bugs and issues will be fixed for you since these will be resolved in new updates for the latest version of the game only.

We apologize for any inconvenience this may cause you.

Comments

  • Crazy Cat LadCrazy Cat Lad Posts: 14,043 Community Manager

    Update iOS on your Apple device:

    1. Go to Settings > General > Software Update.
    2. Tap Automatic Updates, then turn on Download iOS Updates.
    3. Turn on Install iOS Updates. Your device will automatically update to the latest version of iOS or iPad OS. Some updates might need to be installed manually.


  • Crazy Cat LadCrazy Cat Lad Posts: 14,043 Community Manager

    Update Android on your device:

    1. Open your phone's Settings app.
    2. Near the bottom, tap System and then System Update.
    3. You'll see your update status. Follow any steps on the screen.


  • 95chata95chata Posts: 663 Level 3


    Hello @Diamond_Lim & @Crazy Cat Lad

    Please! I need help on recovering my game progress.

    I just lost it when the app asked me to accept the term& conditions. I did! But estrange that it didn’t let me “save my progress” first….

    Now I am at the beginning of the game and I don’t really want to be there 🤦🏻‍♀️ This happened to me years back and it wasn’t a pleasant experience.

    I play from my mobile IPhone 12 and not on Facebook. My phone is up to date and I clean cache all the time. If that helps.

    Your help will be very appreciated

    Thank you,

  • Diamond_LimDiamond_Lim Posts: 86,697 Diamond Diaries Moderator

    Hello there! 👋

    Don't worry! You click here to read to follow these troubleshooting steps of this problem (lost progress) that I hope this helps and you can back to your current level on King's Game! 😉

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then waiting for their answer and help you faster and better. Thanks! 😉

    Have a nice and safety day! ❤️😊

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