Keep getting “there was a connection error. Try again in a bit

GuruGuru Posts: 5 Level 2
edited May 2019 in Support
Iphone. All up to date. How do I connect to internet?

Best Answer

  • GuruGuru Posts: 5 Level 2
    Accepted Answer

    Hi, just thought I would let you know that this has happened again. All connectivity lost due to a new T&C pop up not appearing.

    This time had to:

    Delete apps (losing data and boosters).

    Reinstall app causes a T&C pop up to appear.

    Accept T&C

    Login to account will now work.

    King, this is really disappointing to still be an issue.Normally fixes do not get put in place as an issue cannot be recreated but this one is easy... just issue a new set of policies to your test environment...

    Accepted Answer


  • Joseph45Joseph45 Posts: 1,586 Legend
    Hello, and welcome to the community @Guru! It is so great to have you here! To answer your question, try going into your device setting and turning off WIFI, so as to switch to mobile data if possible to see if there could be a problem with your WIFI. If so, try to contact your internet provider to see if there are any interruptions or issues with your connection there. If you’ve checked this, and this doesn’t help, then try adjusting your account settings. When prompted for a password to access your account settings, click on the “Forgot password” link. Go into your Email and check your spam folder and mark the message regarding a password reset as “Not Spam.” Then, go into your “Primary” folder to find the message, open it, click on the link, and follow the instructions from there. After your password has been successfully reset, try logging into and out of your account using your updated account information. Finally, if this does not work, then try uninstalling and reinstalling the app, and then logging back into your account. Please note that any boosters and gifted lives will be lost during this process. I hope this helps to resolve your issue! 

  • GuruGuru Posts: 5 Level 2
    Had already tried all of that. Does not work on mobile or wi-fi. Have already reset password. Did contact King but no response. I might just delete of of my King apps... 
  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    Hi @Guru :waving:

    If you're still having issues with the game not connecting to internet, I recommend going through these steps

    If you need to reinstall the game app, and you are unsure about the process let me know. :) 

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
  • GuruGuru Posts: 5 Level 2
    Deleted many of the King apps. Will not play most again due to loss of levels, etc. 

    Issue appears to be linked to an Accept updated policies push not appearing until reinstall. 

    Poor coding but more importantly poor testing.

    Anyway mark your tickets as resolved and send me through more feedback mails :-(
  • jmu22jmu22 Posts: 0 New Bee
    I'm using the mobile app and all of a sudden the game tells me no internet but i do have access.  I've rebooted set several times but no luck.  Any ideas?
  • fogg1970fogg1970 Posts: 3 New Bee
    Mine is doing the same and am clearly connected, perhaps this is why my stars aren't counting.?
  • LadyRaffieLadyRaffie Posts: 1,782 Community Manager
    Hello @jmu22 and @fogg1970 :)

    Welcome to our Community :hurrah:

    We have been having a slight technical issue with our game that is, unfortunately, impacting your gameplay. Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible. Please note that until this is fixed you will probably still encounter the same issue if you continue playing t:hurrah:

    If you can provide us with the following information, it will be very helpful for us: 

    - Your Game Id
    Here you have the link on how to find it
    - Game app version number
    - Device

    Thanks a lot and Bubblicious Holidays :3 🎄

    Candy Crush Soda - Celebrate Level 5000 with us! 🥳

    🏆Win Gold Bars in our 5 Competitions HERE 🏆
    🥇Claim the exclusive Community 5000 Level badge  HERE!  🥇

    Want to PLAY?
    🍭 Play Candy Crush Saga      🥤 Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga     🍮Play Candy Crush Jelly Saga   🥕Play Farm Heroes Saga 
  • fogg1970fogg1970 Posts: 3 New Bee
    My user id is 6676372011,  my device is a samsung galaxy tab 2 and I  am using app version 6.4.4 thank you
  • LadyRaffieLadyRaffie Posts: 1,782 Community Manager
    Hello @fogg1970 :)

    Thanks again for the info. 
    I will let you know as soon as the Studio gets back to me! 

    Have a Sassy HOliday! 🎄

    Candy Crush Soda - Celebrate Level 5000 with us! 🥳

    🏆Win Gold Bars in our 5 Competitions HERE 🏆
    🥇Claim the exclusive Community 5000 Level badge  HERE!  🥇

    Want to PLAY?
    🍭 Play Candy Crush Saga      🥤 Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga     🍮Play Candy Crush Jelly Saga   🥕Play Farm Heroes Saga 
  • bonzzzbonzzz Posts: 3 New Bee
    I have the same issue 

    Have you got a fix yet as I really dont want to uninstall everything 
  • boffboff Posts: 3 New Bee
    This problem has been going on for at least 10 days. It is not my king account, my device, or my internet connection. I cannot sync my games or receive gold bars or boosters. I guess everyone there is on holiday.
  • LadyRaffieLadyRaffie Posts: 1,782 Community Manager
    Hello everyone! 

    Could you please @fogg1970 and @boff confirm me you are playing Diamond Diaries? 
    @boff could you please provide me with your game Id? Here you have the link on how to find it

    Have a Sassy day :3

    Candy Crush Soda - Celebrate Level 5000 with us! 🥳

    🏆Win Gold Bars in our 5 Competitions HERE 🏆
    🥇Claim the exclusive Community 5000 Level badge  HERE!  🥇

    Want to PLAY?
    🍭 Play Candy Crush Saga      🥤 Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga     🍮Play Candy Crush Jelly Saga   🥕Play Farm Heroes Saga 
  • Oarres_EsojOarres_Esoj Posts: 2 New Bee
    My question is the same as the other players. Diamonds Diaries stopped accessing the Internet 5 days ago. I use version and my "user ID: 10968401309".
     I appreciate information on how to solve this situation.
  • lisavicehawklisavicehawk Posts: 3 New Bee
    I too are still having trouble with connection issues. Have been for a few weeks now. It has caused me to lose close to 20 golf bars today. It's getting really aggravating to the point I'm about ready to stop playing for a while. You can forget trying to buy extra moves or any boosters during game play. After 3-4 attempts you may can finally get them but by then it's done took all your gold and you may not have your purchase until tomorrow. I had 30 gold earlier and tried to buy hammers and extra moves. Now I'm down to 12 gold. So this is about 30-40 gold I've lost over the last week. I'm fixing to delete the games altogether. 
  • Diamond LimDiamond Lim Posts: 25,354 Game Expert
    edited January 11

    Hello! @lisavicehawk 👋

    Welcome to Sweet King Community! 👑

    Don't be worry about this problem! You can click on "Contact Us" here. You can find on the bottom of the Community page:

    Then you make sure your email is correct, write your full name. After that, you choose a game is "Diamond Diaries Saga", then you choose your platform such as phone or PC, you choose a topic is "Problem with purchase" and subtopic is "Purchased items not received". (Here is my example as below) 👇

    Finally you tell them "Why can't you receive the prizes/rewards?" and click on "submit".

    So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. (Their team don't fix this bug/issue but they will help/answer you about this problem.) 😊

    I hope this helps! 😉

    Hello again! @Oarres_Esoj 👋

    What's your problem with this game? Can't claim the rewards/prizes as error Internet connection or this game can opened but can't connect with Internet Connection or App has stopped (Can't open this game ever)? Please let me know to ask what's your problem!

    And I also give you exciting news on this game if you have playing this game, you don't forget to join this game's contests to chance to win FREE Gold Bars! 😊
    So click here with a chance to win Gold bars! 
    ** You can see "Announcement" , that means you can join it to chance to win gold bars. And "Finished" , that means that contest is over or finished! **

    I hope you can join this game's contests and have a SASSY day! ❤️

    💎✨ Diamond Lim ✨💎

    💡Feel confused playing Diamond Diaries? Try learning my guides💡

    ❓Need help on Diamond Diaries? Ask a question here❓

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