Lost account after account merge - need CM assistance
Hello, @QueenB, I lost an account due to an app bug over a month ago. Could you help me get at least a human reply from Support? Even "we can't help" would suffice. They've been extremely unhelpful so far - completely ignoring my support requests, and I'm not the only one affected, as reports keep appearing on here. My…
Closed threads without any help given
I'll be replying here to discussions started in another language and subsequently closed by moderators without even trying to help the user. It's a long going practice where they basically tell OP to get lost if they don't post in English. Very disappointing. I call that poor forum management, especially after closing the…
Sweet Cinema - how does it really work
Salutations, boys! 😃 In case someone doesn't have this feature working, then please don't read further, as I wouldn't want you to feel disadvantaged or left out, since not every player has it, nor every device supports it, nor everyone's ads work properly. If someone's curious about it, here it is: 5 out of 9 chance to get…
No purple candies in levels like 728 and 1000. Mind telling us why?
Hello, @QueenB, It looks like there are no pinkies at all now in levels such as 728 and 1000 among others. Why would you remove them completely? Using the occasion to ask you to communicate such changes with us, ideally before they happen. Prevention is the best cure. This said, had you asked players for feedback before…
Latest app update reduced font size - please, undo
Hello, old and new CMs, I updated my game yesterday only to be greeted by a smaller font size. Was it necessary? I can only imagine how much harder it's become to people affected by the portrait mode "test" to see certain numbers such as gold bars and boosters (in level). Before: After: Before: After: The "My account"…
Candy Royale questions and tips
Hello, boys, Re: I've read the event description above and done the competition multiple times, so I know what it is about in general terms. However, I still have a couple of questions. Before that, I'd like to point out the 2 major differences - grand reward is now 500 gold bars (which is still almost nothing when shared…
Sam's bundles got ninja improved?
Have I missed the announcement that these got upgraded? 🤔 Pretty sure there was just 1 Colour Bomb in the best goodie bag. I first noticed this around level 5750. Is it related to my current level, suggesting levels are getting harder from now on?
Sugar Stars competition cancelled?
Tour Leaderboard is no longer visible. Has this competition been cancelled? I tried hard to get ranked, although there were a few people with clearly manipulated results. Top ranked guy did 120 levels with sugar stars in just 40 minutes. How's that even possible above level 2000 (my level bracket)? Last time I checked…