error message

jendil · July 2020

User opted out of platform: The action attempted is disallowed, because the user has opted out of Facebook platform. i get this wheni go to open up can yo help

Crazy Cat Lad · July 2020

Hi @jendil and welcome to our Community!

This has to do with your Facebook settings that doesn't allow you to access the game anymore. Please check directly with Facebook how to get the settings on your account reset back to normal.

wykoon · August 2020

Hi there @jendil and hope you are having a good weekend.

I hope you have contacted Facebook about your issue but I've also searched the web outside this Community and found the article below, which may help you.

Error received: User opted out of platform or Turn on platform

If you receive the following error:

"User opted out of platform:

The action attempted is disallowed, because the user has opted out of Facebook platform."

OR

"Turn on Platform:

You previously turned off platform apps, websites & plugins. To use this feature, you need to turn them back on, which also resets your Apps Others Use settings to their default settings."

If you receive this message while trying to share to Facebook, you have opted out of allowing other apps, websites & plugins to interact with your Facebook account. You have two options.

1 - If you want to keep your platform setting disabled, you can copy the URL of the item you want to share, then paste the URL into a Facebook post.

2- You can change your Facebook settings to allow other platforms to interact with your Facebook account. General instructions on how do that are as follows, but these instructions may not be exact due to differences Facebook may have between devices, mobile app versions, or changes they may make to their platform at any time. If these instructions don't match what you see, please check Facebook's help files for how to enable Apps, Websites & Plugins.