Game freezing/ not responding

King_admin

This discussion was created from comments split from: Alphabetty freezes when loading.

justmetoday

I updated Alphabetty three days ago and now it freezes on startup. I do not want to lose my progress so I have not uninstalled and reinstalled. Running on Samsnung tablet, android 8.1.0

kraftycath

As of a couple of days ago my game will not load. Just says Alphabetty is not responding. Tried to download the game on my PC but can't find it.

rajdeeptb

https://community.king.com/en/alphabetty-saga/discussion/comment/1006096#Comment_1006096

https://community.king.com/en/alphabetty-saga/discussion/comment/1008236#Comment_1008236

Hi dear @justmetoday and @kraftycath

Welcome to our community

sorry for the inconvenience

You Can Try this

1) wait for it to fix itself

2) try to debug it with help from @Crazy Cat Lad

3) experiment on your own

some experiments you can try:

1) try another browser

2) try another device

3) try using gameroom

4) try your mobile device on another wifi(i.e. Starbucks)

please post back if it fixes itself ... or if one of the experiments is successful

Hi @Crazy Cat Lad please help.

I searched Everywhere In support Corner But unfortunately Any suitable Links Not Found So i referred it to you.

Crazy Cat Lad

Hi @justmetoday !

Please try with reinstalling the app since it usually helps. If you lose any played levels I can manually restore them for you as soon as you have the game open and it's connected to your Facebook or King account.

Crazy Cat Lad

Hi @kraftycath !

AlphaBetty is not available to download on PC:s from Microsoft Store. You can only play it on Facebook and King.com on computers.

Please try the steps HERE to get the game back on track.