Problem with connection to store

gtannenbaum

Can"t purchase any lives from the store. It says that I lost connection. Fail to contact store. How do I fix this?

Diamond_Lim

https://community.king.com/en/alphabetty-saga/discussion/319453/problem-with-connection-to-store

Welcome to Sweet King Community! 👑

How about you tried these steps? 👇

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a nice and safety day! 😊

[Deleted User]

Hi @gtannenbaum, welcome to the Community!

Make sure that both your Game & device you are using to play are updated to their latest version.

• Here are a couple of handy guides on how to keep your Apps updated on Android & iOS.

🔻 If the issue remains after updating your Game, follow these steps ↓↓↓ 

1. Remove the payment details on your Account if you have any saved already.
2. Then, clear the cache and cookies on your browser.
3. After this, add your payment details again.
4. Finally, open the Game & try to make a purchase.

🔻 If after you've updated your Game & reentered your payment info the issue remains, follow this steps ↓↓↓ 

1. Make sure that you have enough free memory on your device (at least 2GB free).
2. Force close all Apps & restart your device. Leave device switched off for at least 10 seconds before turning it back on.

hechicerilla

https://community.king.com/en/alphabetty-saga/discussion/319453/problem-with-connection-to-store

Hi. Welcome to the sweet King community.

I hope the tips have been helpful. Lately it has been discovered that the connection problem is solved simply by turning off the internet connection for about 4 or 5 minutes, without closing the game. Then activate it again and it will work.

Thanks and keep enjoying