Lost bonuses

Jim_Coyle

Currently on level 763, and after opening the app to play today I have lost two “+5” extra moves and 4 crowns. Please help. Thanks

abe_coffee

hi @Jim_Coyle

welcome back to the community

there is one thing you can check ... wait for your player name to show up before you hit Play

if things are still missing then @Crazy Cat Lad can take a look at your account ... he is available most weekdays from Spain

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am hoping everything is recoverable

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Crazy Cat Lad

Hi @Jim_Coyle !

Please check the page HERE if you lost your Boosters.

Diamond_Lim

Hello there! @Jim_Coyle 👋

Welcome to Sweet King Community! 👑

Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

🌟 Win Gold Bars here! Help Lucy identify the characters (General Contest) 🌟

Have a nice and safety day! 😊

(Opps! That link is not worked. @Crazy Cat Lad 😅)

anaturki

after i update the game i have lost all my Boosters

thanks

abe_coffee

hi @anaturki

welcome to the community

am sorry to hear about your boosters

please do not make any more changes this weekend

@Crazy Cat Lad is able to access players' accounts ... he is available most weekdays from Europe

note ... usually all lives are lost when you reinstall the app ... let's hope your boosters are recoverable

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please provide your Game ID some time this weekend

to find your Game ID open this in a new tab or a new window ---> GameID

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abe_coffee

hi @anaturki

it looks like we will not need your player ID

please  email Player Support to get any lost items restored or compensated.

Player Support will only replace any purchased items. No free items can be compensated.