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My Farm Heroes is not showing/loading on Facebook! (This has been reported)!

debera

Image: https://us.v-cdn.net/6030983/uploads/editor/ne/ixpb6x7bndke.png

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QueenB

The game team has kindly asked for some browser logs to help diagnose the issue.

It only takes a few seconds

The steps would be this:

Right click the background of the page on https://apps.facebook.com/farmheroes
Click Inspect

3. Click Console in the tab that appears to the right

Image: https://us.v-cdn.net/6030983/uploads/editor/l1/kao4kgybpp9s.png

4. Right click a line in the list and click Save as

Image: https://us.v-cdn.net/6030983/uploads/editor/b2/b63cn2iey2tp.png

5. Save the file on your computer and upload the file on the comment below.

Thank you 🙏

QueenB

@debera, thank you so much for reporting this.

The Studio has been informed and they are currently looking into this as we haven't been successful on reproducing this issue ourselves yet.

@Mildred_2_2 had a possible workaround which I would like you all to try out:

Image: https://us.v-cdn.net/6030983/uploads/editor/1h/djqjpi942wwe.png

This could be a Flash related issue so please have a look at the following page for more steps.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Mildred_2_2

I got mine to come back on. At the top of the page click on the padlock in the address bar and click allow for flash. A small box will tell you it needs to reload and then it comes up. Hope everyone understands this message and it works for you.

QueenB

King doesn't have access to Facebook platform to make any changes so there might be a technical issue you're experiencing.

Can you access the game from this link?

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Ecir_Brasílico

**Edit by CM: Unsupported language**

mickib729

cnnot load on fb either. I used safari

Susanlynn

11111111111111

QueenB

Do you happen to have the new HTML5 version @Susanlynn?

If yes, this has already been flagged to the Studio and they are working to find out why this is happening. You can follow up on this here.

I will keep you all up to date as soon as I know more 😉

Annn

Hello PummyRaj,
You're right ! I use Google Chrome and if i try with another browser like Edge, the game is working !!
Thank you very much and have a good day

PummyRaj

Hello @FRANCIW, Hearty Welcome to the Farm Heroes section of our friendly King Community

I am sorry to say that the Community supports English language only for everybody to understand. Hence, please post your comments in English!

Thank you! Have a great day/evening!

PummyRaj

Hello again @Annn, Thank you for posting in this thread

Can you please tell me which browser are you using to play the game? Is it Google Chrome? If so, did you try using any other browser and check if the game is working for you?

** You will be able to write back if you tap on "Type your Comment" box located below

Talk to you soon! Have a great rest of the day/evening!

FRANCIW

(Edit by CM: Unsupported Language)

Annn

The solution that QueenB has proposed doesn't fonction for me ...

PummyRaj

Hello @Annn, Hearty Welcome to the Farm Heroes section of our friendly King Community

First of all, Thank you for coming back and posting your question in English 🤗

Many other players are having this issue and it was reported to the Studio to look into it

In the mean time, please try the work-around provided by one of the players in this below thread https://community.king.com/en/farm-heroes-saga/discussion/265003/my-farm-heroes-is-not-showing-loading-on-facebook-this-has-been-reported/p1

See if it helps and post back how it went! If you tap on "Type your Comment" box located below.

Talk to you soon! Have a great rest of the day/evening!

Annn

Since this morning, it's impossible to open the farm ... another play appear ... what can i do ?? thank you to give me a response in french !

Ecir_Brasílico

Obrigada a todos, a informação da Mildred_2_2 dá certo.

Ecir_Brasílico

Mildred_2_2 said: I got mine to come back on. At the top of the page click on the padlock in the address bar and click allow for flash. A small box will tell you it needs to reload and then it comes up. Hope everyone understands this message and it works for you.
Obrigada, funcionou.

QueenB

@simona80

Image: https://us.v-cdn.net/6030983/uploads/editor/2p/kqz4xmt0fbrd.png

If this does not work, would you be able to provide the browser log as stated above?

QueenB

The game team has kindly asked for some browser logs to help diagnose the issue.

It only takes a few seconds

The steps would be this:

Right click the background of the page on https://apps.facebook.com/farmheroes
Click Inspect

3. Click Console in the tab that appears to the right

4. Right click a line in the list and click Save as

5. Save the file on your computer and upload the file on the comment below.

Thank you 🙏

simona80

I can't find any suggestions

QueenB

Thanks for getting back @simona80 🤗

Check out the following link as this has been reported and some players has suggested some steps that has worked.

Hope this helps

simona80

hi instead of opening farm heroes other games are opened. So I can't play anymore. tks

QueenB

Thanks @PummyRaj👍

I'm already on this 😉

PummyRaj

Hello @debera @PatWyatt and @MireshkA, Hearty Welcome to the Farm Heroes section of our friendly King Community

I too have experienced this issue in my game today!! Can you please post back below details ---

1) When did you notice this issue?
2) What browser were you using to play the game? Did you try other browsers to check if the game is working on that?

I will inform about this issue to the Farm Heroes Community Manager and will get back to you when I have any updated information.

** Please tap on "Type your Comment" box located below to write back.

Talk to you all soon! Have a great rest of the day/evening!