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My Farm Heroes is not showing/loading on Facebook! (This has been reported)!

debera
debera Posts: 8

Level 2

edited September 2019 in Support

Best Answers

  • QueenB
    QueenB Posts: 15,274
    Answer ✓
    King doesn't have access to Facebook platform to make any changes so there might be a technical issue you're experiencing.

    Can you access the game from this link
  • Mildred_2_2
    Mildred_2_2 Posts: 30

    Level 3

    Answer ✓
    I got mine to come back on. At the top of the page click on the padlock in the address bar and click allow for flash. A small box will tell you it needs to reload and then it comes up. Hope everyone understands this message and it works for you.
  • QueenB
    QueenB Posts: 15,274
    Answer ✓
    @debera, thank you so much for reporting this. 

    The Studio has been informed and they are currently looking into this as we haven't been successful on reproducing this issue ourselves yet.

    @Mildred_2_2 had a possible workaround which I would like you all to try out:



    This could be a Flash related issue so please have a look at the following page for more steps.

    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
  • QueenB
    QueenB Posts: 15,274
    Answer ✓

    The game team has kindly asked for some browser logs to help diagnose the issue.

    It only takes a few seconds :)


    The steps would be this:

    1. Right click the background of the page on https://apps.facebook.com/farmheroes
    2. Click Inspect



    3. Click Console in the tab that appears to the right



    4. Right click a line in the list and click Save as



    5. 
    Save the file on your computer and upload the file on the comment below.

    Thank you 🙏
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