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Hi @Sandra13 and welcome to the community.
We are having an issue with roadblocks right now, you can read about it here.
As Sammysid said, you need to beat the rancid level before it with 2 stars to get a key, or if you have a mobile device, you could try unlocking it on there and then once past, move back to pc ๐
@stan1981 phone is NOT more stable. You like it better, I get that but you cannot push everyone into playing on phones if they do not want to. There is just an issue at the moment and there are ways around it. I play on laptop and prefer it on there. I have no issues. Its just at the moment with Flash going. Too many changes. Once its fixed it will work everywhere properly and many will happily play on their computers....hence the reason why King haven't just made it mobile only.