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@whales, you're in the right place now and welcome 🤗
It seems that we have a slight technical issue with our game which is, unfortunately, impacting your gameplay.
Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.
In the meantime, there are few things you can try, but we can't guarantee you that it will work however it's worth trying 😉
If you have access to a mobile device, make sure the game is synced and ask friends for help through the app. The game is also available on Windows 10 so if you have access to it, download the game here, remember to connect the game so your progress can be synced and give it a try.
I was playing on a MAC. I downloaded it to my phone and it seems to do the same thing on the phone. Does not let me ask friends. I will see if it actually counts down the time. I did notice yesterday that the game counted down as long as it was open, but if I closed out and went back or if the screensaver came on, it started over at 3 days 23 hours and 59 minutes. For the moment it looks like it is counting down on the phone