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Welcome to Sweet King Community! 👑
How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
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Have a farmtastic day! 😊
Hello and welcome to the sweet King community.
If after following the steps indicated by Diamond Lim the problem has not been resolved, you should contact support directly from your game in the section that says "contact us" since unfortunately from the community we cannot manage purchases.
You should know that when you contact you will receive a first automated message informing you that your application has been approved and shortly after you will receive a personalized attention message. Both messages are likely to reach your junk mail, so I advise you to be vigilant and check it.
I will be here for anything you need.
Thanks and keep enjoying