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Game freezes when opening the app! (FIXED🐝)!

Vallyvally79
Vallyvally79 Posts: 52

Level 3

edited August 2021 in Support

Something very wrong...I can't play any level or extra level...the game crush 😫

Best Answers

  • fandad
    fandad Posts: 35

    Level 3

    edited August 2021 Answer ✓

    Hello, seems I'm having all kinds of issues with Farm Heroes. The 123 Grow never resolved and kept resetting each time and now I'm not able to access the regular levels. Once the game is opened and I hit play, it takes me to the map but when I select my current level or any level for that matter, it's like a dead link, nothing opens. I've closed and reopened the game several times, abd restarted the phone. I updated to the current version as recommended over the weekend to help with 123 Grow (but it didn't fix). Am I the only one having these issues?

  • QueenB
    QueenB Posts: 15,430
    Answer ✓

    Hi there!

    As I mentioned above, the developers are still investigating however, they believed the issue might be fixed now.

    Could you let me know if you have checked the game lately and if it's working?

    Thanks 🙂

«134567

Answers

  • QueenB
    QueenB Posts: 15,430

    What is happening @Vallyvally79?

    Are you not able to click on level 4219? Is it not reacting? Could you tell me steps by steps what happened if you remember?

  • Vallyvally79
    Vallyvally79 Posts: 52

    Level 3

    @QueenB I'm not able to click on the current level and the toolbar disappears as soon as I enter the game so I can't play also the extra level

  • QueenB
    QueenB Posts: 15,430

    Thanks for confirming this 👍

    You will be happy to know the studio is already looking into this and what you can do in the meantime, is close the game app, open it again and you should be able to play.

    Does that help?

  • Vallyvally79
    Vallyvally79 Posts: 52

    Level 3

    edited August 2021

    @QueenB I've tried almost 20 times and nothing changes. I'll try later 🤞🏼

  • Luna9
    Luna9 Posts: 11

    Level 2

    edited August 2021

    Hello everyone, I hope somebody can help. The lower bar keep disappearing! I tried already everything! The game and the phone they are completely updated, I have plenty of space, I deleted the caches, I force to stop the app, I restarted my device a few times, but nothing is changing, I can't do anything in the game, all is froze, the bar disappear and I can't press anything. I am desperate, customer care doesn't help, they keep giving me the same answer, I tried everything and I don't want to delete and reinstall the app because I have lots of booster and also, every time I do (I already did several time in the past) it's so hard to riconnect again to my account I don't know why.

    Please, help! 🙏


  • fandad
    fandad Posts: 35

    Level 3

    edited August 2021 Answer ✓

    Hello, seems I'm having all kinds of issues with Farm Heroes. The 123 Grow never resolved and kept resetting each time and now I'm not able to access the regular levels. Once the game is opened and I hit play, it takes me to the map but when I select my current level or any level for that matter, it's like a dead link, nothing opens. I've closed and reopened the game several times, abd restarted the phone. I updated to the current version as recommended over the weekend to help with 123 Grow (but it didn't fix). Am I the only one having these issues?

  • ASueC
    ASueC Posts: 5

    Same thing’s happening to me!

  • ASueC
    ASueC Posts: 5

    It’s happening to me too.

  • Mine as well... reopened, wait, starts ...and gone. Nothing happens

  • Luna9
    Luna9 Posts: 11

    Level 2

    What we can do 😭😭😭 it's been all day and there is the new event!

Hey! Would you like to give us your opinion?