Accept the +1 booster, doesn't work (Reported to the Studio)!

Bonnie50

Are there others that cannot get their +1 booster. I haven't been able to for several days. Have a solution?

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/1759142#Comment_1759142

Thanks 😃

This has been reported to the studio so I'm just waiting to hear back which won't be until Monday! In the meantime, I recommend playing on a mobile device if possible as the mobile version is working as it should 😉

Thanks for taking the time to report this and for your patience while it gets investigated. In the meantime, join on some fun HERE

Hope we keep seeing you around too 🐝🌹

encantes

Hi @Bonnie50 and a warm Welcome in this Community 🍓 🍎 🍏 🍓 🍎 🍏

I'm sorry if you have problems with the booster +1.

May I ask more details, the issue is when you click on the +1 button to get it while are you playing?

Did you update the game to the last version? Try clearing out the game cache or maybe even your device cache, turn off your device wait 5 minutes and turn on again the device.This will remove any old information that is stored up and hopefully it will fix your issue.

Could you please specify your type of device, Pc, mobile, Android or iOS, Facebook?

I'm waiting for your answer, you can write in the white comment box below😉🙂

I wish you a Farmtastic day 🤩 🤩

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/346647/boosters

Hello dear @Bonnie50 🤗 Hearty Welcome to our Wonderful Farm King Community!

To add a bit more to what my friend @encantes has I said above…

May I ask you where you are experiencing this glitch?

(1) Is it in the Daily Bonus OR

(2) The helping boosters of Bonnie?

One of my Facebook friends had asked me the same question! And, it was in the levels when she has Bonnie’s full power 🙂

** If you are also wondering about the same, those +1 Bonus points will be added to the Cropsies on the board. You can notice that before you make your first move.

I usually use my Color Collector/Purple Dog booster to collect those Cropsies, so that I won’t miss out those bonus points.

If this is not what you were asking, please provide more details like my friend asked — which device you are using; when did this glitch started, etc.

Looking forward to talk to you soon. Have a Farmtastic rest of the day 🐥 🐥 🐥

Just23me

I am also not getting my +1 booster (level 13) i am playing on a pc. this is the first booster, but when i click on accepting it, it doesn't add it to my game. please help.

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/1757337#Comment_1757337

Hi and welcome to your Farm community 😀

Do you remember from which event did you get the +1 booster rewarded? Was it the Daily booster? Farm Pass?

Keep in mind that the +1 Bonus points will be added to your current game board.

So the next time you receive the +1 boosters and you open a level to play, some of the cropsies that you need to collect should already have numbers on them meaning the +1 reward has been added to your game. You will notice that before you make your first move.

Hope this clears out any doubts 😉

Grumpy_Old_Man

Just try and replay level 13 again, others have reported that they have to play the same level more than once to get the booster.

abe_coffee

here are some test results for level 13:

king.com with the microsoft app on a PC ... the +1 seems to work

chrome windows 10 through facebook on a PC ... the +1 did not work on the first try

🍮 🍮  

as suggested by @Grumpy_Old_Man ... the second try with chrome on level 13 the +1 did work

🍮 🍮 

note ... the +1 was not from Bonnie  

🍮 🍮  

the first try using opera and king.com ... the +1 did not work ... the second try failed

restarted FHS using opera and king.com ... still fails

restarted opera and FHS ... still fails

tried +1 on level 175 ... still fails

... the end

🍮 🍮  

BonnieLee4271957

I haven't been able to use them for a week.

ltigger

I HAVEN'T BEEN ABLE TO USE MY

+1 EITHER. WHAT IS GOING ON?

PummyRaj

Hello @BonnieLee4271957 🤗 Hearty Welcome to our Wonderful King Community!

I am sorry to hear about the issue in your game!

Can you please provide more details about the issue? For example...

** Which level were you trying to play?

** When and how did you notice that +1 is not working?

** Were you able to take a screenshot before and after and while you trying to use that booster?

** What device are you using to play the game?

The more details you provide, the better for the King team to understand and check into the issue.

Looking forward to hear from you soon. Have a Farmtastic rest of the day 🍓 🍓 🍓

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/1758478#Comment_1758478

Hi there and welcome to your Farm Community 🤗

Question, when you say you haven't been able to use the +1, what do you mean? Do you select it while you are on a level playing and it doesn't add the points?

If this is the case, do you remember which level or levels you've had this issue on?

We need as many details as possible so we can report this issue to the developers so they can have a look.

Thanks 🌹🐝