🚫 Known Issues - Farm Pass - Endless Chest doesn't open!

Rauken

Why can't i collect the final box? I press collect seweral times but nothing happens. I've done all requirements but still can't collect.

QueenB

Hi everyone 🐝

I wanted to assure you that the issues with not being able to collect the Endless Chest rewards have been reported to the studio, and it is being looked at 👍

We know this is frustrating, and we know we will need to work on improving this new feature before making it available for everyone!

Thanks for your patience, and keep an eye on this thread which we will keep updating once we know more 😉

007jayc

I’ve collected all 30 rewards and I’m at the Endless Chest but now the rewards are stuck and I’m not receiving them. I have 15/12 and it says Collect but it does nothing when I tap Collect.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/385564/farm-pass-rewards-stuck

Hi Jay 🤗 How are you?

I am so sorry to hear that you are having an issue with Farm Pass rewards 🙁

Can you please post a screenshot of it? And when you said “endless chest” - what does it mean?

Sorry! I have not played much this season! Hence, not sure what the titles, etc., are 😅

BamaShybee

I have been having the same issue. I can only collect the endless reward when it hits 24/12, even though it says "collect" and has a little "1" with it (1 reward).

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2413974#Comment_2413974

Hello @BamaShybee 🤗 Hearty Welcome to our lovely Farm King Community!

I am sorry to hear that you are having issue with the “Farm Pass” event!!

Thanks a lot for providing the screenshot! It will be very helpful to report to the game studio.

Can you please provide below details…

1) Device you are using;

2) The App version you have right now;

3) Your Game ID number.

Talk to you soon. Have a Farmtastic rest of the day 🍓

007jayc

Sorry @PummyRaj , I just saw your response today. Here’s a picture. I’m playing on an iPad , 5.89.8 version of Farm Heroes Saga.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2414288#Comment_2414288

Thank you, Jay 🤗

BamaShybee

https://community.king.com/en/farm-heroes-saga/discussion/comment/2414255#Comment_2414255

Hi PummyRaj,

Thank you for your warm welcome. Here are the details you requested.

1. Samsung Galaxy A7 tablet

2. Version 5.89.8

3. I haven't been able to find my user ID. It is not above my profile picture in settings. It logs in with my Facebook profile.

Thanks for your help!

Lori Schiebe

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2414706#Comment_2414706

Hi Lori 🤗 Good Morning 🌞

Once you open your profile page, you will have to double click on the King logo to see our game ID 🙂

It will be the same whether we log in through FB or Kingdom account 👍

BamaShybee

https://community.king.com/en/farm-heroes-saga/discussion/comment/2414812#Comment_2414812

Hi Pummyraj!

I found it!

Thank you for your help! Have a great day!

Lori

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/2414706#Comment_2414706

https://community.king.com/en/farm-heroes-saga/discussion/comment/2414288#Comment_2414288

Thank you for taking the time to report this!

We've passed this on to the team, who are currently looking into it. We haven't been able to reproduce this, so we need some more details if you don't mind ☺️

Did the issue start after collecting some chests or from the first time you tried to collect the chests?

Are you playing while connected to the internet or offline?

@007jayc , which iPad version are you playing from?

When you hit the collect button, does it not react? If yes, have you tried hitting around the button, as it could be a graphical issue?

We really appreciate your collaboration, and thank you again for taking the time 😉