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π« Known Issues - Farm Pass - Endless Chest doesn't open!
Best Answer
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Hi everyone π
I wanted to assure you that the issues with not being able to collect the Endless Chest rewards have been reported to the studio, and it is being looked at π
We know this is frustrating, and we know we will need to work on improving this new feature before making it available for everyone!
Thanks for your patience, and keep an eye on this thread which we will keep updating once we know more π
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Answers
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Iβve collected all 30 rewards and Iβm at the Endless Chest but now the rewards are stuck and Iβm not receiving them. I have 15/12 and it says Collect but it does nothing when I tap Collect.
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Hi Jay π€ How are you?
I am so sorry to hear that you are having an issue with Farm Pass rewards π
Can you please post a screenshot of it? And when you said βendless chestβ - what does it mean?
Sorry! I have not played much this season! Hence, not sure what the titles, etc., are π
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I have been having the same issue. I can only collect the endless reward when it hits 24/12, even though it says "collect" and has a little "1" with it (1 reward).
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Hello @BamaShybee π€ Hearty Welcome to our lovely Farm King Community!
I am sorry to hear that you are having issue with the βFarm Passβ event!!
Thanks a lot for providing the screenshot! It will be very helpful to report to the game studio.
Can you please provide below detailsβ¦
1) Device you are using;
2) The App version you have right now;
3) Your Game ID number.
Talk to you soon. Have a Farmtastic rest of the day π
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Thank you, Jay π€
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Hi PummyRaj,
Thank you for your warm welcome. Here are the details you requested.
1. Samsung Galaxy A7 tablet
2. Version 5.89.8
3. I haven't been able to find my user ID. It is not above my profile picture in settings. It logs in with my Facebook profile.
Thanks for your help!
Lori Schiebe
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Hi Lori π€ Good Morning π
Once you open your profile page, you will have to double click on the King logo to see our game ID π
It will be the same whether we log in through FB or Kingdom account π
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Hi Pummyraj!
I found it!
Thank you for your help! Have a great day!
Lori
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Thank you for taking the time to report this!
We've passed this on to the team, who are currently looking into it. We haven't been able to reproduce this, so we need some more details if you don't mind βΊοΈ
Did the issue start after collecting some chests or from the first time you tried to collect the chests?
Are you playing while connected to the internet or offline?
@007jayc , which iPad version are you playing from?
When you hit the collect button, does it not react? If yes, have you tried hitting around the button, as it could be a graphical issue?
We really appreciate your collaboration, and thank you again for taking the time π
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