🚫 Known Issues - Farm Pass - Endless Chest doesn't open!

BamaShybee

https://community.king.com/en/farm-heroes-saga/discussion/comment/2415816#Comment_2415816

Hi QueenB,

Mine started from the first time I tried collecting. I am playing while connected to the internet. I have hit all around the collect button with no response. It will show what the prize will be if I hit on the little 1. I have tried when it says 12/12 and every amount I collect between 12 and 23 and the collect button doesn't respond.

Thanks for your assistance!

BamaShybee

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/2416344#Comment_2416344

Thanks for getting back to us 🙂

The team has been investigating and can see that rewards from the chest have been added to your game, but we suspect the image is not showing this. The next time you have completed the chest and attempt to collect the rewards from the chest, check your booster inventory before and see if you noticed boosters being added.

In the meantime, we'll keep investigating 😉

BamaShybee

https://community.king.com/en/farm-heroes-saga/discussion/comment/2416732#Comment_2416732

Good morning QueenB,

I took a few screenshots to see if it loaded more boosters. It doesn't appear like it did.

1. Before playing a round

2. Opening a round (trying to take this screenshot booted me out of the game into just my camera so Bonnie's boosters are less).

3. Hit the Collect button (I forgot to look at what the boosters would be). The collect button "depresses" but doesn't seem to engage and display the next screen that shows what you won.

4. Opening a new round. None of the boosters have increased. I used one of the "+1" in the previous round.

Hopefully this will be helpful.

Have a great day!

BamaShybee

BamaShybee

https://community.king.com/en/farm-heroes-saga/discussion/comment/2417237#Comment_2417237

Played the next level

BamaShybee

https://community.king.com/en/farm-heroes-saga/discussion/comment/2417246#Comment_2417246

The next level

BamaShybee

https://community.king.com/en/farm-heroes-saga/discussion/comment/2416732#Comment_2416732

Good morning QueenB,

I noticed yesterday that the chest won't open until I was up to 36/12. Currently I'm at 27/12 and I can hit "collect " but it doesn't respond with opening up the second screen showing the actual collection one.

Thanks for your assistance.

BamaShybee

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/2428218#Comment_2428218

Thank you very much for keeping us in the loop with this issue 👍

We have passed on the details, and the matter is still getting investigated. Please keep an eye out for future updates, and hopefully, this will get taken care of soon 😉

Xxander

https://community.king.com/en/farm-heroes-saga/discussion/392019/farmpass

Hello and welcome to the Community 👋

The last box is an extra.... I guess the number 1 is a glitch?!

But you have to pass some levels, to empty the chest again. When the number 1 get to 2 or 3, you are able to collect again. Untill the event stops. At least, thats my experiance. 😉

I think/guess @PummyRaj should be able to confirm "the bug/glitch". I didnt see a post/awnser yet.

Hope this awnsers your question

Have a nice day

Rauken

I've done all 30 steps and have 23/12 paw prints, but still can't collect.

Lady_Choo

You're not the only one that has had that issue. I am just looking back through the threads in our mod areas to see if Pummy has asked our CM, but I cannot find anything regarding this particular one so I will raise it for you @Rauken 🤗 @Xxander

I have found that it seems to be an issue with past events and the studio cannot find out yet why its happening. So at least they will know its still continuing with this new one ☹