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🚫 Know issue SOLVED - Lost Boosters or Lost Progress during the latest 5.73 update!

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Answers

  • encantes
    encantes Posts: 6,300

    Hi @Britje1 and a warm Welcome in this Community πŸ“ 🍎 🍏 πŸ“ 🍎 🍏

    We are sorry about the issue in your game, it happened to me last week and I lost all my boosters.

    This is an effect ot the last game update 5.73, there is a thread about it: Issue under investigation lost boosters in the last update 5.73

    If you click on the green link you can read helpful info of the problem.

    I wrote to the Customer Support and I received a quick answer just after few minutes and all my boosters back!

    You can contact the Customer Support in your device or from the linkΒ hereΒ πŸ™‚

    If you have more questions don't hesitate to write we are all here to help you πŸ˜‰ πŸ˜‰ πŸ˜‰

    We wish a Farmtastic day 🀩 🀩

  • BasilBasil
    BasilBasil Posts: 6

    Level 2

    Hi. I've also lost all my boosters. My user ID is 5575602052

    Please could you return them all to me.

    Many thanks Karen

  • milla123
    milla123 Posts: 3

    Level 1

    All my boosters and quests disappeared out of nowhere. My user ID is 2576451975

  • BQN537
    BQN537 Posts: 25,538

    Can someone please help me. @QueenB @PummyRaj @Lady_Choo @encantes

    I just logged into my game and I am back to level 1 . All my boosters and gold bars are gone . I was on level 2975 or close to that . My ID No is different to what it was. My original ID No is 5773584126

    Its like I just downloaded the game and playing it for the first time . Just shattered 🚜

    D7CA0DD4-B9A1-42E1-8C54-79A5508B3AE8.png


  • PummyRaj
    PummyRaj Posts: 44,080
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2029403#Comment_2029403

    Hello dear @BQN537 πŸ€—

    I am so sorry to hear that your game also got affected with this glitch! Thank you for providing your game ID number. Our Farm Queen will be able to check into it tomorrow πŸ‘οΈ

    I am just wondering... did you make sure that you are logged into the game with your account details? Sometimes, I find myself logged out of the game (without me doing that)! It is just a suspicion (and a silly oneπŸ˜…).

  • BQN537
    BQN537 Posts: 25,538

    Hi @PummyRaj

    Thanks so much for getting back to me so quickly, I find my games do close when I have left it open if that’s what you mean πŸšœπŸ”, l play on my iPhone πŸ€—

  • PummyRaj
    PummyRaj Posts: 44,080
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2029434#Comment_2029434

    Sorry for confusing you dear!

    I was asking you to check if you were you logged out or still logged in! The easier way to find that is...

    When you click on Profile button (on menu screen), you will see this πŸ‘‡οΈ window If you are logged in, you will see your name and image of our profile pic

    image.png
  • BQN537
    BQN537 Posts: 25,538
    edited February 2022

    Hi @PummyRaj

    I am logged out. It’s like I downloaded the game for the first time. But I have been playing the game for about 6 years or so πŸšœπŸ”

    Also if I double tap the king icon it’s a totally different ID number

  • bellablond
    bellablond Posts: 9

    Level 2
    edited February 2022

    @QueenB @PummyRaj @encantes @Lady_Choo

    Could you help me?

    I got the same problem after the update. All my boosters lost. My ID 5819717785. Please help me get it back.

    I have been playing this game for almost 7 years, I had nearly 100 boosters of each type. After the update everything was lost.

  • spham7
    spham7 Posts: 0

    Newbie

    I was at level 4013 and a notification popped up saying that there was an update to download. After downloading the update, it deleted my progress completely. What is the cause of this and I am not even sure that I have an account linked. This is insanity...

Hey! Would you like to give us your opinion?

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