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Sorry to hear about this @sherryl1
@daayg, I've already replied to your message before
There are few things you can try however since we don't know which device you're playing on, visit this link: http://to.king.com/Pxwg and select the device you're playing on.
Hope this helps
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@sherryl1, Try playing on a different browser if you're currently using Safari, we do not recommend Safari for our games, it just doesn't work well 😕
You can download them from the following links:
- http://www.mozilla.com/firefox/upgrade.html
- https://www.google.com/chrome/browser/desktop/index.html
- http://www.opera.com/computer
Note! If you're already playing in a supported browser we still recommend trying another browser.
Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.
Hope this helps
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@daayg, can you try clearing the Google Play Store cache and see if that helps?
-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.
Then open the game and reconnect it to your Facebook or King account to get back your played levels and Gold Bars.
Hope this does the trick
