Internet error

daayg · October 2019

Pls my game is not connecting to the internet even when my data is on

daayg · October 2019

sherryl1 · October 2019

hi daayg my game won't load either

QueenB · October 2019

Sorry to hear about this @sherryl1

@daayg, I've already replied to your message before

There are few things you can try however since we don't know which device you're playing on, visit this link: http://to.king.com/Pxwg and select the device you're playing on.

Hope this helps

daayg · October 2019

Its an android device

daayg · October 2019

@QueenB its an android device

QueenB · October 2019

I got that now

Did you try the steps I recommended? http://to.king.com/Pxwg

daayg · October 2019

@QueenB yes

sherryl1 · October 2019

@Queen B im playing on a MacBook

QueenB · October 2019

@sherryl1, Try playing on a different browser if you're currently using Safari, we do not recommend Safari for our games, it just doesn't work well 😕

You can download them from the following links:

- http://www.mozilla.com/firefox/upgrade.html

- https://www.google.com/chrome/browser/desktop/index.html

- http://www.opera.com/computer

Note! If you're already playing in a supported browser we still recommend trying another browser.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.

Hope this helps

QueenB · October 2019

@daayg, can you try clearing the Google Play Store cache and see if that helps?

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

Then open the game and reconnect it to your Facebook or King account to get back your played levels and Gold Bars.

Hope this does the trick

Internet error

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