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Roadblock, not able to get past it! (Reported to the Studio)!

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Answers

  • QueenB
    QueenB Posts: 13,660 Community Manager
    Welcome to our Community @ALLAN1 and sorry to hear this is effecting your game :(

    Have you by any chance tried clearing the cache of your browser or perhaps tried a different one? 

    You can download them from the following links:


    - http://www.mozilla.com/firefox/upgrade.html

    - https://www.google.com/chrome/browser/desktop/index.html

    - http://www.opera.com/computer


    Note! If you're already playing in a supported browser we still recommend trying another browser. 


    Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache.


    Hope this helps :)


  • Mildred_2_2
    Mildred_2_2 Posts: 30 Level 2
    I hit send for roadblock help and I don't think they are being sent out. I have not received help yet. Is anyone else having that problem. This is happening on my home computer.
  • QueenB
    QueenB Posts: 13,660 Community Manager
    Which device are you playing on again @Mildred_2_2?

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    I get a couple of requests for clearing roadblocks a month. If you can send me a private message with the name you use on your device, I will make sure that I grant any requests you send me. Of course if you are not on my playing list, then I am unable to help you.


  • RosG
    RosG Posts: 0 Newbie
    Seems I am not alone. I have checked my browser, its the most up to date! checked speed( its over 500) and cleared the cookies but still I am stuck on level 1345, now for over 2 weeks!!! getting fed up to be honest! any ideas?
  • PummyRaj
    PummyRaj Posts: 32,488 Candy Moderator
    Hello @RosG Hearty Welcome to the Farm Heroes section of our friendly King Community :) 

    I am very sorry to hear that you are not able to forward in the game!!  Can you please tell me what is happening when you try to go to the next episode?  

    Are you seeing the "Road Block" with timer on it?  Or do you see the blocker that we see at the end of the episode or is it something else?  Will it be possible for you to post a screenshot of your current Map?  Here is a web page that informs you about the screenshot  https://www.take-a-screenshot.org/ 

    Also, can you please tell me which device you are using as well as which platform you are using -- Facebook or King.com OR Windows 10, etc.,

    ** TO post back, tap on "Type your Comment" box located below.  And to post screenshot, tap on "Attach Image" icon located in the tool-bar, then select "Choose Files" to upload the pic from your device.

    Looking forward to talk to you soon!  Have a great rest of the day/evening!  
  • falinect
    falinect Posts: 0 Newbie
    edited November 2019
    Hello, it's been a week since I was stuck at level 880 when normally the delay is 3 days. When I consult the remaining time, it is always 3 days. 
    It does not change. Can you unlock the road thank you.
    my mail is **EDIT: Personal Information**

  • PummyRaj
    PummyRaj Posts: 32,488 Candy Moderator
    Hello @falinect Hearty Welcome to the Farm Heroes section of our friendly King Community :)

    I am very sorry to hear about the issue in your game and you are not able to forward in the game!! 

    Hence, I would suggest you to contact the "Player Support Team" through the "Contact Us" link available at the very bottom of this page.

    You just scroll down all they way to find this please scroll all the way down on this page and click on "Contact Us" tab 👇

          

    Hope everything works out and you will be able to get back to your game :+1:

    Thank you for posting in the Community!  Have a great rest of the day/evening!   
  • 1544757847
    1544757847 Posts: 3 Newbie
    same old issue , does not countdown ? after at least 24 hours it says 3 days and 23 hours  remaining  ? thought this was sorted ??? so annoying !

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