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Restore level

Ennis
Ennis Posts: 1

Level 1

Please help me restore level 677 to new phone..tried to read instructions.reopen game settings..no see orange yellow kingdom icon

Answers

  • _Elsa_
    _Elsa_ Posts: 37,045
    Hi @Ennis, have you read this yet? 


    If none of the information above works for you, you can complete this contact form: 

    https://soporto.king.com/contact

    They can manually go into your account and get your progress back but it might take a couple of days before you hear from them because of these holidays and paperwork being backed up.  They will email you with a ticket number.  Make sure that when you complete the form that you use this topic and subtopic.




  • starbright1949
    starbright1949 Posts: 2

    Level 1

    edited July 2019
    Restore to level 2337 Game ID:s 6535510036 and 6548214429 
    This is fifth or sixth time I've requested.
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123
    Hi @starbright1949

    I removed the email from your comment since it's personal information. However, I was able to find two accounts with the email.

    A Facebook account that haven't been used since 2018 in the game and is on level 35 and a King account that was active a few days ago and is on level 2337.

    Have you tried reconnecting the game to the King account to get back your levels? 


  • dusty45
    dusty45 Posts: 1

    Level 1

    i have tried to restore but wasnot successful

  • Lynette
    Lynette Posts: 6,903

    Hi @dusty45

    Thanks for joining us 😊

    We have a post (link below) explaining how to restore your progress:

    Have you lost your levels? Here's how to get them restored.


  • Diamond_Lim
    Diamond_Lim Posts: 165,259

    Hello there! @dusty45 👋

    Welcome to Sweet King Community! 👑

    Like Lynette the Pet Rescue Moderator answered you tried these steps on previous reply that we hope this help. 😊

    If it's still not worked from tried these steps above, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

    You can also check more this games' exciting news and contests (click on spoiler warming button here) 👇😊

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