I have done everything I could on my desktop pc. It is a Windows 7 and I use Google Chrome.
I had to pull my laptop out the other day. It has Windows 10 installed and I use Google Chrome on it.
Lo, and behold! I didn't have black screen and could finally play the game after 10 days of trying everything else on my home pc!
Perhaps the game designers didn't update with Windows 7 in mind?
Thank you for the reports , yes Windows 10 good for play PRS.
Keep playing and happy saving
I have left the black screen on and I can hear that it is loaded but the screen is still black so I can't see anything..... I play on google chrome Windows 7
**Edit by CM: Unsupported language**
Welcome to our Community @maragallardo4 🤗
Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood.
Please feel free to re-post your question in English or visit El rincón Hispano and one of our members will be happy to help you.
Thanks for your understanding and have a lovely day 😉
Good news rescuers!
A fix for this issue will be released today.
Please clear the cache and cookies on your browser to make sure the fix reaches your game.
Make also sure that the browser is up to date and please note that Windows 7 is no longer support by Microsoft.
If the black screen still appears in the game from Friday 10 July and on, please let us know!
so if i have windows 7, i can't play?
I Love to play my Pet Rescue game
@wopatfan1 The game should still work on Windows 7, but it's not guaranteed since Microsoft is no longer supporting or updating the system. If it doesn't work on Windows 7, then you will need to upgrade to Windows 10.
I still can not play
Me neither, 😪
(EDITED by CM - Unsupported language)
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