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Black screen on Facebook
Answers
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Hi rescuers!
We are investigating this black screen issue to see what is going wrong for some players on Facebook.
Meanwhile, please try with reinstalling the game to see if it helps.
-First remove the game from Facebook here (this do not delete any progress or in-game items)
-Clear the cache and cookies on your browser
Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.
Please note that the game do not run on Flash Player on Facebook. It's running on HTML5 and no Flash is required!
If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game, Windows 7 or older systems are no longer supported by Microsoft.
