Black screen on Facebook

kiara_wael

https://community.king.com/en/pet-rescue-saga/discussion/303602/why-i-cant-play-the-game-for-two-days

Hi @skočko01 . Welcome to our Comunity

Could you please tell more detail , Is your game freezing or cannt open ?

kiara_wael

https://community.king.com/en/pet-rescue-saga/discussion/comment/863786#Comment_863786

Hi @patsyanne

Please try with reinstalling the game to get it back on track:

1) First, remove the game from Facebook here: 

https://www.facebook.com/settings?tab=applications 

2) Clear the cache on your browser

3) Close the browser.

4) Reinstall the game

Try also another browser than you currently are using. Other recommended browsers for our games are Google Chrome and Opera. Make also sure your browsers are up to date.

I hope this helps!

wopatfan1

why does this game not work

DonnaMer

I have done all them steps and I use google chrome

wopatfan1

none of that works...game still don't work....i'm using chrome

wopatfan1

tried all suggestions and nothing works

wopatfan1

i reinstalled firefox and chrome and it still don't work

Aliro

https://community.king.com/en/pet-rescue-saga/discussion/comment/863272#Comment_863272

Estoy en las mismas condiciones...no recuerdo el nivel (1345 aproximadamente) no quisiera perderlo, no me animo a desinstalarlo e instalarlo nuevamente....

Cara_Rhodes

https://community.king.com/en/pet-rescue-saga/discussion/comment/864439#Comment_864439

Me neither that's why I'm waiting it out but getting a little frustrated.

Aliro

Y encima ahora candy crush saga me está pasando lo mismo...que pena...!!!! Sobre que es una de las pocas distracciones que uno tiene con toda la situación x la que estamos pasando también ésto deja de funcionar ojalá lo arreglen...más frustrada aún...