Game crashes immediately when opening Petopia

FluffyDinosaur

11 October 2022

We're currently experiencing an issue where the game crashes when you try to access the Halloween Petopia. If you have this issue, please submit your PlayerID and information about how it occurs in this discussion. The issue is already being investigated by the game studio - but getting more information is always helpful to us when solving issues.

I'll keep you up to date to when this is solved. Keep checking this discussion for updates!

wodonnell

it wouldnt be so bad if there was a way to bypass this and just play the game. Its taking longer and longer to reach the actual game in most King products with constant popups about events, races, inviting friends, etc. I just want to play the game without all the junk and without having to buy a new ipad. There is no reason whatsoever that this game shouldnt be able to run on ios12 or lower.

Nanniefisher

Please consider adding an opt out on petopia in the future as I can’t play now for the next 25 days due to it crashes as soon as I log on

popppit

When I go to play Halloween Peporia it kicks me out straight away and I can’t play. I have updated but it makes no difference

FluffyDinosaur

Hi everyone!

We can remove Petopia from your game if it causes you issues, please just send me your playerID and we can fix it for you. Here's how you can find your playerID

Nanniefisher

Please remove petopia for me

Nannie fisher

*

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules 

DieOmimi

@FluffyDinosaur I also have the problem that my game can no longer be opened. I had reached Petopia city level 20 and thought the event was great. Unfortunately, I can no longer open my game, it hangs when loading. I did the normal troubleshooting measures (update done, clear cache, device completely turned off to leave it off for at least 1 minute, switching between wifi and mobile data - nothing helps). I can't open the game anymore. I have 3 GB of RAM free space, 8 GB of free device space. My phone is Andriod version 8.0, my ID is 5688606047.

If there is no other way to solve it, please remove the event from my game. I can't open the game, lose my winning streak, daily bonus and can't play the daily challenge or any level. 

I am very sad about it. I would prefer the game to be playable again with the event. But if necessary, remove the event from my game.

Thank you very much.

karbala

https://community.king.com/en/pet-rescue-saga/discussion/comment/2407713#Comment_2407713

i too can’t access the game due to the petopia event crashing

please can you remove it from my game

my user id is 1000955423

many thanks

offpuppy

https://community.king.com/en/pet-rescue-saga/discussion/385292/%EF%B8%8F-ongoing-issue-game-crashes-immediately-when-opening-petopia

https://community.king.com/en/pet-rescue-saga/discussion/385292/%EF%B8%8F-ongoing-issue-game-crashes-immediately-when-opening-petopia

Please take Petipa off for me so I can continue playing. My ID is 1637170520

Thanks so much

trudyottaway

I could play my game but now a special challenge Is making my game crash. This is such a nuisance. Please can you make petopia optional in future

tullig

Please remove petopia from my game.

Player id: 6577269470