Game crashes immediately when opening Petopia

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/comment/2429081#Comment_2429081

Hi @Applelight, dont worry about the 'weird hat choice' it just meant that your device was unable to retrieve the correct data for the game (unknown string means it could not read the 'string' of data it was supposed to, in this case it could not find the hat 😕). Many players are also experiencing problems because of Petopia.

Personally I think may be there is a bit too much data within the game so it crashes on some devices (but I am just guessing!)

If you prefer you (and want to ask for missing rewards) write to the help within your game. If you do it within the game they can immediately see what is wrong and what is missing.

Click on the gear wheel in your game and look for the 'help' button

Applelight

https://community.king.com/en/pet-rescue-saga/discussion/comment/2429086#Comment_2429086

The Help button is not functioning which is why I'm here instead. 😅

Lynette

whoops! Apologies. I'll make sure your problem is passed on then 😸

efik1955

Hi... The game crashes immediately when I open Petopia and I can't play Petrescue. I have a iphone 6

Please remove Petopia. My ID is 1605084644

pjv_37415

This is ridiculous! I’ve posted 3 times to have petopia removed from all my devices. Have emailed them only to get generic responses. Too many ppl are experiencing the same problem and there doesn’t appear to be a solution.

marabar

https://community.king.com/en/pet-rescue-saga/discussion/comment/2407713#Comment_2407713

I can’t get into the game to get into my account. It doesn’t get past the intro screen then goes black! So how do I get my ID?

Lynette

hi @marabar

The other place to try is the Help Centre but when it is a problem like this one, that many players are experiencing, you can be assured that King are working on getting it fixed as soon as they can.

K618

https://community.king.com/en/pet-rescue-saga/discussion/385292/game-crashes-immediately-when-opening-petopia

Please remove Halloween Petopia from my game and my playerID : 1014968106

Thank you.

cspeake

I have not even been able to get into the game now. It takes upwards of 5 minutes to even load the opening screen. I looked everywhere for my game I'd and can't find it.

cspeake

Found it! 1634408357. Please remove petopia.