Alex_The_Witch

Game Expert

Comments

  • Hey there @Kjun . Hope you're doing well. Sometimes lives are not received due to connection issues or because your game version is too old. For the connection issues there are some troubleshooting steps you can try. Could you tell me the device you use to play, so that I can send you the steps please? Thanks in advance…
    in Free Lives Comment by Alex_The_Witch 10:12AM
  • Hey there. Hope you're doing well. I've checked Lynette's YT page and the most recent Mystery Mountain's playlist I can see is from the 17th April, so maybe they haven't posted it yet. Let's wait to see what they say. Have a great day :)
    in example mystery mountain Comment by Alex_The_Witch 10:09AM
  • Hey there @AngelEyes03 ! I hope you're doing well. I understand you're having some trouble recovering your items. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support team,…
    in Where is everything and why?! Comment by Alex_The_Witch 10:04AM
  • Hey there @Fran2290 . Hope you're doing well. I'm sorry to hear you're having issues with the ads you watch to get rewards. Having more information on the advert will help us speed up your report, so in case you encounter the advert again, please try to gather the information below and get back to us: The name of the game…
    in Don’t get rewards Comment by Alex_The_Witch April 13
  • Hey there @ruby8180 . Hope you're doing well. I'm sorry to see you're having this issue when trying to send Lives. Could you please try the following troubleshooting steps: Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds Update your device to the latest version of…
    in Cannot receive or send lives Comment by Alex_The_Witch April 13
  • Hey there @Donna_Cornell . Hope you're doing well. Could you please specify what you mean by "points"? Is it related to a specific event or feature? Maybe Petopia? Thanks in advance and have a great day.
    in Points Comment by Alex_The_Witch April 13
  • Hey there @unitywithin1 ! I hope you're doing well. I understand you're having some trouble receiving your rewards. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support…
    in Bubblegum Comment by Alex_The_Witch April 13
  • Hey there @andrewbabb105 .Hope you're doing well. I'm sorry to hear this is happening with your game. Since you could either be playing on iOS or Android, I'll send troubleshooting steps for both and you'll simply follow the ones that relate to your situation: Android: Close all apps and restart your device: You may need…
    in Issue in loading game Comment by Alex_The_Witch April 12
  • Hey there @megan214 ! I hope you're doing well. I understand you're having some trouble receiving your rewards for the Weekly Challenge. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to…
    in Rewards Comment by Alex_The_Witch April 12
  • Hey there @ebcstanger and @Rebeccas1608. Hope you're doing well. I'm sorry to hear this is happening with your game. Since you could either be playing on iOS or Android, I'll send troubleshooting steps for both and you'll simply follow the ones that relate to your situation: Android: Close all apps and restart your device:…
    in Game issue Comment by Alex_The_Witch April 12
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