Alex_The_Witch

Game Expert

Comments

  • Hey there @RDRunnels . Hope you're doing well. I'm sorry to hear you're having this issue with the survey ads. Having more information on the advert will help us speed up your report to our team, so in case you encounter the advert again, please try to gather the information below and get back to us: The name of the game…
    in Survey Ads Comment by Alex_The_Witch 5:00PM
  • Hey there @BigRick7290 . Hope you're doing well. I understand that you wish to add friends other than Facebook friends, so that you can play together, and I'm here to share more info on this. While this game does not currently support a friendship feature that allows you to team up or send each other items, I will pass on…
    in Friends Comment by Alex_The_Witch 4:49PM
  • Hey there @Sooli . Hope you're doing well. I'm sorry to hear you didn't receive your rewards after winning the Weekly Challenge. In order to be compensated for this, please reach out to our player support team, as they have the proper tools to investigate the situation:…
    in Weekly Prize Win Not Received Comment by Alex_The_Witch 4:46PM
  • Hey there @stellaBoo . Hope you're doing well. I'm sorry to hear this has been happening to you. Could you please tell me which device you use to play? (Android, iOS, Kindle, Windows). Thanks in advance and have a great day.
    in Game restart Comment by Alex_The_Witch 4:37PM
  • Hey there @lilkit_23! I hope you're doing well. I understand you're having some trouble recovering your old progress. For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you:…
    in Mistake log out Comment by Alex_The_Witch 4:26PM
  • Hey there. Hope you're doing well. I'm sorry to hear you're experiencing freezing issues while playing level 4175. Could you please try the steps below as they can help fix some technical issues you may be experiencing with the game on your iOS device: Force close all apps and restart your device, making sure to leave it…
    in Game freezed Comment by Alex_The_Witch December 15
  • Hey there. I hope you're doing well. I'm sorry to hear you're having technical issues due to a specific advert. In order to help you with this, please provide more info about it: The name of the game where the ad appeared The day and time you saw the ad The country you’re playing from The type of ad (video or static image)…
    in remove svp this advertisement Comment by Alex_The_Witch December 15
  • Hey there. I hope you're doing well. I'm sorry to hear you're having trouble with this specific level. Worry not, I've now reported it to our Studio team, but it usually takes a while for them to check the reported levels, so please bear that in mind. In the meantime, you can also reach out to our player support team for…
    in Level 18545 Comment by Alex_The_Witch December 15
  • Hey there @RetroK283 . Hope you're doing well. Thanks for replying to me, sorry for the late reply from my part. Seeing as we've received several reports of this, I've now reported it back to our team so it can be investigated. Thank you everyone for flagging it. Have a great day!
    in Purple squares in place of rivals in the jelly race Comment by Alex_The_Witch November 18
  • Hey there @basil123 . Hope you're doing well. There's several ways to get free Gold Bars. You can compete in events and challenges, and win them as rewards. You can also participate in Community contests that happen sometimes and have Gold Bars as the prize. I hope this helps, but if you have any more questions let me…
    in Reward Comment by Alex_The_Witch November 17
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