QueenB

Community Manager

Haha this made me laugh way too hard 🤣 poor Denize, she really went all in on the feast this year 😄🦃 Thanks for the Thanksgiving cheer, this absolutely brightened my day 🤗 Hope you have an amazing one too and don't end up quite as full as she did!

Thanks for sharing this 🙏 I get why you’d be frustrated. I just want to understand a bit better what happened on your side so I can look into it. Do you remember which level or levels you saw this change on after your purchase? And was it mostly the fish not targeting what you needed, or something else? You’ve been around…

Hi there 👋 Thanks for sharing this with us. I just want to understand a bit more about the smaller offer you mentioned. What was it about that bundle that you liked, the price, the amount of items, or something specific that made it feel worth it? Any details you can give will help me pass the feedback to the team. Happy…

Hi 👋 Thanks for letting us know! Before sending you straight to Support, let’s try a couple of quick checks: Restart the game Make sure you’re logged in with the same account you made the purchase on Double check your Gold Bar total (sometimes it updates after reopening the app) If the bars still haven’t appeared, please…

Hi there 👋 I can feel how frustrating that must be, some levels can really dig their heels in. A couple of quick things that might help: Make sure the game is fully updated Try checking YouTube for “Candy Crush 20371”, there are often playthroughs that show the trickiest parts of the level If you’d like, feel free to share…

Hi there 👋 Sorry to hear the coins didn’t show up, that’s definitely frustrating. Just to understand the situation a bit better, were these coins purchased with real money or were they part of a reward from an event? If it was a real-money purchase, sometimes the game just needs a quick refresh. Could you try: restarting…

Hi there, and thank you so much for calling this out 🙏 I’m really sorry this happened! I’ve just flagged your message directly to the studio so they can take a closer look. We’ve had a couple of early signals that something might be off, and your report really helps us narrow it down. Please keep an eye here in the…

Hi there 👋 I took a closer look at your account using the number shown on your avatar, and the good news is that your game progress is safely backed up. The latest level I’m seeing on your profile is level 8400, so nothing has been lost. Just to double-check, does that match the level you should be on? Since the issue…

Thanks so much for taking the time to share this idea with us 😃 I totally get why an earlier “last life” reminder would feel helpful. A lot of players like having that extra bit of heads-up, especially when they’re deep into a level streak. At the moment though, adding an extra pop-up or interruption isn’t something the…

Hey there @Pizzaboi Just double-checking, are you trying to change your in-game name from “Bart” to “Pizzaboi” and running into that error message? If so, the system might be blocking the name because of how the filters are set up but let us know exactly what you're trying to update and we’ll do our best to help 😊