Comments
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Hi there 👋 Thanks for sharing all these details, it really helps. Before we check anything else, could you please share a screenshot of your game map on your new device? (the screenshots you had attached did not make it). I’d just need to see your avatar on the Saga map, so we can confirm which level the game is currently…
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Hah, the “you shall not pass” made me laugh 😂 if only Gandalf were in charge of level design 😅 Jokes aside, I’m really sorry this one’s been stonewalling you for days. Level 8195 can definitely feel extra stubborn. Just to see if we can get you some help: Have you checked any YouTube tips or walkthroughs for this level…
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Hi! Thanks for checking in about the butterflies. That feature isn’t a permanent part of the game as it’s something the team tests from time to time, so it won’t appear every week. It looks like it’s not active this week, which is why you’re not seeing it show up. If you don’t mind sharing your level number, we can…
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Hi @kanddp I know how discouraging it feels to be stuck on a tough level for so long. A quick heads-up, YouTube videos often don’t match the current version of a level because the game team regularly refreshes or rebalances levels. So it’s normal to see layouts that look completely different online That said, this level…
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Hey there! Sorry that you’re running into this, that’s really frustrating. When you say it’s giving you a “wrong password,” did you change your email or password recently? Also, are you logging in with a King account, Facebook, or Apple/Google? A couple of things worth checking: Make sure you’re using the same login method…
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Hi Aries 👋 I’m really sorry you’re having such a frustrating time with. Just so I understand correctly, is this verification email for: • a brand-new King account, or • an older account you’ve been using for years? This part helps a lot. Also, have you already reached out to Player Support about the missing verification…
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Hello and welcome to the Community @Susana0703 Thank you for your message. We do most of our conversations in English here so everyone can understand and join in. Could you please re-post your question in English? That way one of us can help you properly 😊 From what I can understand, you’re stuck on level 18366. Some…
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Hi there @FayRobinson👋 Thanks for reaching out. I know how frustrating it is when you check a level online and it doesn’t look like what you have in your game. Just a heads-up: levels in Candy Crush are updated and rebalanced regularly, so the version you see on YouTube or on fansites is often an older version. What you’re…
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Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If you're looking for support, you can…
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Hi there 👋 Thank you for your message! Just a quick note: our Community conversations are in English, so more players can understand and jump in to help. In the meantime, here’s some guidance based on what you shared: I understand you’re seeing slowdowns in the game and some TEMU ads that feel really annoying. I want to…
