QueenB

Community Manager

Hi @vickyhamraz and thanks so much for sharing the screenshot,that really helps! Since you’re on Android, one thing you can try is clearing the cache of your game app (don’t worry, this won’t delete your progress as long as you’re connected to Facebook or a King account). Here’s a guide on how to do it: 👉…

Can you take a screenshot of the page you get stuck on so we can have a closer look? Thanks 🙂

Hi @redaalnakeb, Welcome to the Community! I know it’s disappointing to see your boosters gone when moving to a new phone. Unfortunately, boosters and saved lives are stored locally on the device, so they don’t transfer when you switch to a new one. Only your game progress and gold bars are saved to your account. If you…

Hi @vickyhamraz, Welcome to the Community! It looks like your game is asking you to review the Privacy Policy before you can continue. Once you accept it, the pop-up shouldn’t keep appearing. If it does, here are a few things you can try: Make sure your game is updated to the latest version in your app store. Restart the…

Hi @Nina9898 , Welcome to the Community! Could you tell us a bit more about what you mean by the Candy Crush Saga festival? At the moment, there isn’t an event with that exact name in the game. Sometimes players use different words to describe events (like Season Pass, Episode Race, or other special challenges), so we just…

Thanks for the catch Christine, you’re right. The flow now shows “Chat With Us” at the bottom of a Help Center article, not “Contact Us.” I’ve updated the guidance below so anyone landing here has the correct steps. Appreciate you flagging this so players don’t get mixed messages.

Hi @Felixjunior69 , Welcome to the Community! Sorry to hear your gold bars didn’t arrive… I know that’s frustrating after making purchases. Don’t worry though, this can be fixed. Since payment issues involve personal account details, only Player Support can look into it: To reach Player Support from inside your game: Open…

Hi @cwalker2315 , Welcome to the Community! Once you sign in with your account, the game should open directly to the main map where you see your current level. From there: Tap on the level icon (the next one in line) to start playing. The green Play button will appear after you select the level. If you’re signed in with a…

Hi @redviking2008 and Welcome to the Community! Don’t worry, your progress isn’t lost forever. You just need to log back into the same account you used before (Facebook or King account). If you used Facebook, log into the game with the same Facebook profile. If you used a King account, log in with your email and password.…

Hi and welcome to the Community! Sometimes the game can have trouble connecting, even if your internet works fine elsewhere. Try these quick steps: Make sure your device has a stable Wi-Fi or mobile data connection. Close the game completely and reopen it. Check that your game is updated to the latest version in the app…