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Lost all my progress

jinty1911
jinty1911 Posts: 23 Level 2

I was on level 2345 in Pyramid. Passed it 5 times and screen hung. I logged out and am now back at level 1. Help!! 😭😭

Best Answers

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
    Answer βœ“

    @celinem Hi and welcome,

    There has been a couple of people also experience this and i know the GM for the game @teresawallace44 is trying to find some information on this. She is tagged to this and will hopefully be able to update you when she has some news on this

    Thank you

  • teresawallace44
    teresawallace44 Posts: 4,439 Level 5
    Answer βœ“

    Hi @celinem

    Welcome to our wonderful community. πŸ’•πŸ€—

    This problem has been reported and I’m awaiting a response. I will put you on a list so I can tag you of any updates to this problem. πŸ‘

    Thank you for your patience and understanding. πŸ’•πŸ‘

    Thanks for tagging me @Freddy_ πŸ’•

    Teresa πŸ¦‹πŸŒΊπŸ¦‹

  • DieOmimi
    DieOmimi Posts: 29,583 Friends Moderator
    Answer βœ“

    Hi @44dollydimples welcome to our sweet and helpful community.

    Please search your store for an update. The last update was unfortunately buggy. I too was sent back to episode 208. It's not up to you or your device.

    I did today's update and am now back to my current episode. This is 213. Unfortunately, there are no new levels with me although I have already seen in others that there are more episodes.

    Tomorrow I will fix my device's default:

    - Clear cache

    - unsubscribe from the game

    - Turn off the device and wait a few minutes

    - Turn device back on

    - Open game and log in again

    Β try again and hope to see the new episodes.Β 

    Have a nice day yet. I hope I was able to help you.

  • teresawallace44
    teresawallace44 Posts: 4,439 Level 5
    Answer βœ“

    Hi @44dollydimples

    Check for any new updates for the game. Hopefully you have one just like @DieOmimi had a update. If not you’ll have to be patient and keep checking for new updates. πŸ‘

    I will tag you in a new post when I find out for sure if there’s a new update. πŸ€—

    Thanks for the tag @Freddy_ πŸ’•

    Teresa πŸ¦‹πŸŒΊπŸ¦‹

Β«134567

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