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Lost all my progress
Answers
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Hello, you should just update it, you won't lose any boosters. Did you uninstall and reinstall the game? If so, boosters can be lost in the process. I just didn't say that. Please play a level and the game will update and everything will be back.
Please have some patience.
If you bought boosters, I could help you, you need proof of this.
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https://soporto.king.com/contact
Please go to this link and add pictures, your ID number and, if you have bought the booster, enclose the proof. Please explain everything and what you did. I can’t help you any more then. I'm so sorry. It always worked for the other players.
Did you play a level?
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Hi @44dollydimples welcome to our sweet and helpful community.
Please search your store for an update. The last update was unfortunately buggy. I too was sent back to episode 208. It's not up to you or your device.
I did today's update and am now back to my current episode. This is 213. Unfortunately, there are no new levels with me although I have already seen in others that there are more episodes.
Tomorrow I will fix my device's default:
- Clear cache
- unsubscribe from the game
- Turn off the device and wait a few minutes
- Turn device back on
- Open game and log in again
try again and hope to see the new episodes.
Have a nice day yet. I hope I was able to help you.
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@44dollydimples Hi and welcome,
This has happened to a few people and i know the game mod @teresawallace44 is trying to get some information on this. i have tagged her here and She will update you when she has some news on this
Thank you
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Hi @Patti21
Welcome to the King community. 🤗
I am awaiting a reply from the studio about any new updates. Lost boosters might be another bug with this new update. I’ll tag you when I know more. 💕👍
Please contact customer support from the link that @Spinnifix posted above also. The more that contacts them the faster they can fix it. Hopefully. 👍
Thanks for the help @Spinnifix 💕
Teresa 🦋🌺🦋