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Reaching level with chest key does not release it

NallePuh
NallePuh Posts: 5

Level 1
in Support
I had to go back to my old phone to solve one level sinceI lost all my extra. When returning to the new phone this level is blank and I can not release any new chest key. 

Why?
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Answers

  • NallePuh
    NallePuh Posts: 5

    Level 1
    edited July 2019
    See image. I have completed 1017 on my old phone and the rest up to 1022 on this one

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  • QueenB
    QueenB Posts: 15,324
    Welcome to our Community @NallePuh😃

    It looks like your avatar is stuck on level 1017 as the stars are missing and according to our system, your avatar should be on level 1033a, that is why your game is not catching up.

    You need to pass level 1017 again (I've added some help in your game so you can pass it much faster) and once passed, your profile picture should move to level 1033.

    Let me know how it goes please :) 
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  • NallePuh
    NallePuh Posts: 5

    Level 1
    Hi and thanks for your reply.
    I solved it by logging off this phone, fired up the old one and finishing the whole world using lots of cheats.
    Seems to work now in the next world, at least I was able to collect a new key.

    Not sure if the help you added ever showed up.

    N


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  • QueenB
    QueenB Posts: 15,324
    That's great news 👏👏👏

    I added some Gold Bars and it shows it has been delivered, can you make sure the games are connected to Facebook/Kingdom? 
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  • NallePuh
    NallePuh Posts: 5

    Level 1
    Ok, I have never opened the piggy so thats why I can't see them. Thanks anyway 😄

    N
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  • QueenB
    QueenB Posts: 15,324
    They don't get added to the Piggy Bank, that is a separate feature. You need to check the icon which is right under where the lives gets refilled, it should show up there.
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  • NallePuh
    NallePuh Posts: 5

    Level 1
    Ok, thanks 😀

    N
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  • LGDS23
    LGDS23 Posts: 1

    Level 1
    edited June 2022

    *Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

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  • Diamond_Lim
    Diamond_Lim Posts: 165,533

    Hello there! @LGDS23 👋

    Welcome to Sweet King Community! 👑

    Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your comments with using English Language on next time. You can also read the House Rules here! Thank you for your understanding! 😊

    Let me tagging @DieOmimi if she can help you to solve your problem. 😉

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  • DieOmimi
    DieOmimi Posts: 41,234

    Thanks for the tag @Diamond_Lim.

    Unfortunately, the player's contribution is edited. I can't see the problem he has.

    @LGDS23 you can please describe the problem again. And please also say in which episode it is. I'm currently level 5048, that's in episode 334. However, there is no overview in the game in which episode which level is located.

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