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Under Investigation: I get an error message when I try to log in through Facebook (Windows app)
We’ve recently become aware of an issue that is preventing players from logging into their games through Facebook when they are on the Windows app (from the Microsoft Store) We’re sorry for any inconvenience caused, we know these types of issues are frustrating. However, we want you to know that our team is on it and…
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What is a King account?
A King account allows you to play with other active players, save your progress so you can keep playing on other devices, and more! Let's take a look at all its benefits: * It gives you the same social opportunities as connecting the game to a Facebook account, without doing so. You can get extra lives, extra moves, and…
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How can I find my player ID?
If you’ve ever had an issue with one of our games and have contacted us in the past, you may have been asked to provide your Game User ID. This is a question often met with a little confusion: Is it my email address? Is it my Facebook name? Don’t worry, we are here to clear that up. Your Game User ID is simply your…
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Why can’t I save my game on Facebook?
There could be a number of reasons why you're unable to save your game on Facebook. Check your privacy settings The first thing to check is whether your privacy settings have 'expired,' which will prevent the sharing of your data from Facebook to the game. If you're able to save your game to Facebook, but the game doesn't…
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Accessibility: visual options for Apple devices
How to set up your device to use the accessibility features in the game. Visual options: Magnification Brightness Interface contrast Color blind mode Color blind strength Zoom/Magnification Zoom is a screen magnifier that lets you enlarge the content you see on your device. This will help you to read small text or see the…
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Accessibility: visual options for Android devices
How to set up your device to use the accessibility features in the game. Visual options: Magnification Brightness Interface contrast Color blind mode Color blind strength Zoom/Magnification Zoom is a screen magnifier that lets you enlarge the content you see on your device. This will help you to read small text or see the…
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How do I change my name or my profile picture in the game?
If you're playing connected to a King account, then simply follow these steps: Your profile settings can be accessed by tapping on "My account"/"Profile" /"My Profile", depending on the game. To change your name or email address: 1.- Type in your current password 2.- Change your email or first/last name and tab on submit…
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Why does my game connect to the wrong Facebook profile?
So you want to connect your game to your Facebook account, but it keeps connecting to the wrong profile - your partner's, your sibling's, or your parent's Facebook account - that's annoying! Luckily, we can help you solve this problem easily. All you have to do is: * Open the Safari browser on your Apple device and go to…
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How to use Sign in with Apple
It's now possible to sign in to King games using Sign in with Apple. This feature makes it easy for Apple users to sign in to their apps and websites using their Apple ID. This means that you can quickly save your progress and play across devices. Instead of filling out forms, verifying email addresses, and choosing new…
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How do I change my King account password or email address?
Changing your King account password is easy! Just follow these steps: 1.- Tap "My Profile"/ “My Account” 2.- After the Security Check, please tap on Change your password (for changing the password) or on the Edit button underneath your avatar (for changing your email address) 3.- Create your new password and tap on the…