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Not able to contact App store

Hello everyone!

Below is my user id

11248130177

Whenever I try to contact us app store it buffers again and again. Let me know the solution for this.

Comments

  • Diamond_Lim
    Diamond_Lim Posts: 167,937
    edited January 12

    Welcome to Sweet King Community! 👑

    You can checking Wykoon the Community Hub Moderator has been suggested answer here. Also how about you tried these steps (Purchase Issue/Problem) that we hope this helps. 😉

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

    Find most common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then you click on Support Area and finally you ask a question about game then you are waiting for their answer and help you faster and better. Thanks! 🤗

    Have a sweet and lovely day! ❤️😊

  • Jaca20
    Jaca20 Posts: 2

    Level 1

    edited September 2022

    Hello everyone!

    Whenever I try to contact us app store it buffers again and again. Let me know the solution for this.

  • Diamond_Lim
    Diamond_Lim Posts: 167,937
    edited January 12

    Hello there! 👋😊

    Welcome to Sweet King Community! 👑

    As wykoon the Community Hub Moderator suggested to solve this issue 👇

    The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

    Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

    Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

    I hope my answer above give you some insights in solving your issue. 👆😉

    And you can also still earning more free boosters (gold bars) by another in-game features/events (also contests in this community) that you can using the boosters to beat any tricky levels too. 😉

    You can also finding more common issues and FAQ:s in Support Area here and in Help Center here!

    And please select your game area here then click on Support Area and finally you ask a question about game then you are waiting for their answer and help you faster and better. Thanks! 🤗

    Have a sweet and lovely day! ❤️😊

  • Jaca20
    Jaca20 Posts: 2

    Level 1

    I need help 🙏

  • Diamond_Lim
    Diamond_Lim Posts: 167,937
    edited January 12

    Welcome to Sweet King Community! 👑

    As wykoon the Community Hub Moderator suggested to solve this issue 👇

    The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.

    Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.

    Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.

    I hope my answer above give you some insights in solving your issue. 👆😉

    And you can also still earning more free boosters (gold bars) by another in-game features/events (also contests in this community) that you can using the boosters to beat any tricky levels too. 😉

    ⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!

    If you want to ask this game question, please ask in Candy Crush Saga Support Community (Correct Game Area) then you are waiting for their answer and help you faster and better. Thanks! 🤗

    Have a sweet and lovely day! ❤️😊

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