I lost all my progress when I agreed to new TOS

Freddy_ · July 2020

@trulyannette , firstly try to see if you game is up to date log out and restart your device, then log back in and see if this resolves your issue.

@debrichmond

If not The new Android update has created some problems for some players.

If you lost your current level be sure to post a message below with your player ID so your account can be looked at and corrected.

Since it's the weekend, it probably won't happen before Monday. But go ahead and post your info.

To find your player ID, go to your profile in your game app. Double tap on the King symbol and your ID will appear.

tourlou · July 2020

I have the same problem ID 5811488422

I lost my levels

I was over level 1000

blosfun · July 2020

Same problem with the Android update ID 7291172805

Aleks1233 · July 2020

hey, my mum is an avid player of blossom blast saga and she was on level 1000+ and yesterday everything was fine, she went through many app updates and OS updates on her phone and never lost her levels and suddenly today she was back at level one, and it turns out that even though i used my own Fb to keep her levels in case she moved phones it wasn't saving any levels for her after level 101. help

firebombmarkus · July 2020

Hi @Aleks1233 and welcome to our adorable Community 😊 I am so sorry that your mom lost her progress but don't worry we will try to fix this together 😉 Please follow the steps here and let me know if this helped. Have a wonderful day 🤗

PTsang · July 2020

I updated blossom blast saga yesterday and I lost my current levels which is 16XX and downgraded to level 4XX!

Besides, there's something wrong with the resolution too.

Freddy_ · July 2020

@PTsang There are a lot of people that have had this issue. Can you please post your game ID in the post below as all these have the same issue and i believe this will be passed on first thing Monday when the game team are back from the weekend

https://community.king.com/en/blossom-blast-saga/discussion/306647/i-lost-all-my-progress-when-i-agreed-to-new-tos

NamTruong2001 · July 2020

The new update is so awful and jerky. Bring back the original version.

gunther33 · July 2020

need level fixed should be on level 855, lost with the new update ID# 1429074501

BergaTösen · July 2020

Lost progress id 1005359345

I lost all my progress when I agreed to new TOS

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