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I lost all my progress when I agreed to new TOS

1468910

Answers

  • NamTruong2001
    NamTruong2001 Posts: 4,374

    And I see a lot of issue in this game after update, which makes me feel very uncomfortable when playing!

  • Lotus_Flower
    Lotus_Flower Posts: 6,870

    I'll bring this to the attention of the CMs. I don't know how your discussion disappeared @NamTruong2001.

    Are you playing on an android device? I am and I'm not having the problems you are.

    Would you tell me what device you are using, the version of the game and your player ID?

  • SCHNITZ
    SCHNITZ Posts: 1

    Level 1

    edited July 2020


    Das gleiche bei mir...

    ID 1022405832

  • Lotus_Flower
    Lotus_Flower Posts: 6,870

    Hello @Allend

    As @Freddy_Falkner wrote, the tech team will need your player ID.

    Go to your profile in the game and double click on the King symbol. It will change to your player ID.

    This problem was caused by the new update released on Friday. The game team will address the issues after the weekend.

  • Lotus_Flower
    Lotus_Flower Posts: 6,870
    edited July 2020

    Hello @Aleks1233

    Normally what @firebombmarkus asked you to do would help, but it may not this time since you mentioned she updated her apps.

    There was a new update for android devices released on Friday. Many players have reported they have lost their levels.

    Please provide your mom's player ID so the team can look at her account to try to correct this problem.

    She needs to go to her profile in the game and double click on the King symbol and her number will show.

    Make sure she always logs into the game using her email address and King password. That way her levels and gold bars will always be stored on the King server.

  • Lotus_Flower
    Lotus_Flower Posts: 6,870

    We'll try and get some answers for you after the weekend. I know it's frustrating.

  • NamTruong2001
    NamTruong2001 Posts: 4,374
    edited July 2020

    My ID 3021156156

    And I want the previous one, not the version I've captured.

    I am playing om mobile and everything is not smooth like before. No leaderboard, everything is too big, and waiting for a life is too short.

  • Lotus_Flower
    Lotus_Flower Posts: 6,870

    Thank you @NamTruong2001 and everyone else. I've reported your different problems and the CMs will see it first thing Monday.

    Thank you all for your patience while we work through this.

  • firebombmarkus
    firebombmarkus Posts: 13,110

    Thanks for the heads-up 😊 @debrichmond I wasn't aware of that issue.

  • Vanda7615
    Vanda7615 Posts: 1

    Level 1

    Bom dia.

    Meu progresso foi perdido ontem também.

    ID 1999647615

Hey! Would you like to give us your opinion?