Kevin_

Game Expert

Comments

  • Hi @cleonice24 and welcome to the Community! I am sorry to hear that you are starting back at level one. I understand you connected with Facebook so it is possible that you previously saved your progress under a King account, could you please try to connect that way instead and check if your levels are back?
    in Porque não consigo entrar no meu jogo antigo Comment by Kevin_ September 4
  • Hi @jayashree_2518 and welcome to the Community! Updating the game app is usually done from your device's app store. For example if you play from an Android device you would access the Google play store and search for the game and update any available version. In case you still have any troubles, let me know.
    in to update candycrush Comment by Kevin_ September 4
  • Hi @June_Lafferty, I am sorry to hear you are having trouble when trying to log in with your Facebook account. Just to confirm you are playing through the Windows app version of the game correct? Could you please try the steps listed HERE and try to reconnect? If the issue persists please can you try to reconnect with a…
    in King candy crush account won't sync to Facebook Comment by Kevin_ September 4
  • https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/3391152#Comment_3391152 Hi again, you can Contact Support by tapping on the green letter "contact support" which will open a link that will take you there. Let me kno wif you need more help.
    in Signing back in Comment by Kevin_ September 3
  • https://community.king.com/en/bubble-witch-saga/discussion/comment/3392894#Comment_3392894 If you mean to take a screenshot, it will really depend on the device you are using. You can try searching in Google depending on your device or let me know which one you use to try to guide you. If you mean attaching the image, you…
    in Why cant I connect to facebook to play my game, Bubble Witch 3 and there are so many I play, only 1 Comment by Kevin_ September 3
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3394288#Comment_3394288 Hi, thanks but please remember not to share your email address. To reconnect please remember to check the steps suggested in the previous article and if you continue to have issues please Contact Support directly so that we can best…
    in me cambié de ordenador Comment by Kevin_ September 3
  • Hi @Wolfie1224 and welcome to the Community! Please check out this article we have prepared to help you get back on track: New device? Here's how to transfer your progress!
    in Lost levels after data transfer Comment by Kevin_ August 29
  • Hi @karenscottd, I have now ensured that you received a reply. Hope it helps, have a nice day!
    in Grow a Pet Comment by Kevin_ August 29
  • Hi @lonedog, I am sorry to hear that you are unable to connect with Facebook. Could you please let me know what prevents it? It would be helpful if you can share an image of what you see.
    in Why cant I connect to facebook to play my game, Bubble Witch 3 and there are so many I play, only 1 Comment by Kevin_ August 29
  • Hi @Shayo_yen, I am sorry to hear you are having this trouble when signing in. We usually recommend these steps to help with this connection issue: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth…
    in Signing back in Comment by Kevin_ August 29
Avatar