QueenB

Community Manager

Comments

  • Thanks for explaining @muckertitch. I’m really sorry, being stuck like that for so long is incredibly frustrating, especially when it feels like you’re not getting any help from the game. Just so we can understand what’s going on, I’d like to check a few things with you: Are you playing on mobile, tablet, or Facebook/PC?…
    in boosters Comment by QueenB 9:57AM
  • Hi @Rania2045 thanks for reaching out. I’m really sorry about this, I can understand how frustrating it is to pay and not receive the boosters or a refund. Since this involves missing purchases, the best next step is to contact Player Support directly. They’re the only team who can securely check your transactions and…
    in Boosters not received Comment by QueenB 9:26AM
  • Hi @muckertitch, What kind of problems is the Troll giving you? 🤔
    in boosters Comment by QueenB January 12
  • Hi @zeinabab no worries, we can help with that 🙂 To move your progress safely to a new device, you just need to make sure you’re logged into the same King account on both devices. Here’s what to do: On your old device, open the game and go to Settings Make sure you’re logged into your King account (the one with your…
    in account Comment by QueenB January 12
  • Hi @auntnee56 I’m really sorry this happened 😕 Just so we can better understand what’s going on, could you help clarify a couple of things? When the level froze, were you unable to make any moves or use boosters, forcing you to restart the game? Do you remember if anything specific happened just before it froze, for…
    in Level freezes mid-play, losing boosters and win streak Comment by QueenB January 12
  • Hi @Trudy0 thanks for reaching out 🙂 When your Facebook version and your King account app are on different levels, it usually means they’re not connected to the same saved account. Here’s what to check: Open the game on the device where your highest progress is saved. Go to Settings and make sure you’re logged into the…
    in different level on facebook than on King account app. Comment by QueenB January 12
  • Hi @Jan85 thanks for reaching out 😃 Some features and events (like Candy Royale or Baker’s Box) aren’t always available on all accounts or devices at the same time. They can come and go, and in some cases are still being tested on specific setups, which is why you might see them on one account but not another. Out of…
    in Why do some features show on one account but not another? Comment by QueenB January 12
  • Hi @tdemo thanks for the detailed explanation, that’s really helpful. Ads shouldn’t trap you in a loop or restart the game, so I understand why this is frustrating. The detail about the green line at the bottom and the green “OPEN” button is especially useful. To help us flag this properly, could you please let us know:…
    in Ads that start with green line across bottom problem Comment by QueenB January 12
  • Thanks for the screenshot @yuting0622 that really helps. I want to clarify something important: official Candy Crush Saga bundles will always show a price in the game shop. We don’t have any offers that appear with a $0.00 price or that can be redeemed multiple times without a clearly displayed cost in-game. Based on the…
    in ABOUT Candy Mix Pack: 20 Gold Bars + Bonus Treats! Comment by QueenB January 9
  • Hi @6544885182 thanks for reaching out! Could you tell us a bit more about what happens when you try to buy coins? For example: Do you see the offer but the purchase doesn’t go through? Is the shop missing or not loading? Do you get an error message (a screenshot would really help)? And which device are you playing on, and…
    in Why can't I buy coins? Comment by QueenB January 9
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