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Missing boosters and daily prizes (FIXED)



  • referee
    referee Posts: 2 Newbie

    Hello  i dont recive mine boosters during several weeks .they dont come in mine giftbox .can you fix this 10210190720983613  is my id for the play buble with saga 3 .

    Thank you .robert


  • pamrranch
    pamrranch Posts: 1 Newbie
     i don't get the gifts given during game playing on my pc. windows 10 WHY? i used to  get them
  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    Hi @referee, @pamrranch, @liztex, @gianna16 - I have added Gold bars to your account as compensation. Our Team is still looking into the issue. In the meantime, I would recommend you to play from your mobile if you get a chance.

    tHanks for your patience and understanding.
  • Nathalie_Campo
    Nathalie_Campo Posts: 1 Newbie
    edited January 2019

    Bonjour je ne reçois pas les boosters journaliers  2x sortilège stéréo

    mon ID 10208974190735206

    Merci de votre réponse

    (EDIT: Unsupported Language)

  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    Hi @Nathalie_Campo and welcome to our bubblicious Community! I've added Gold bars to your game as compensation. You'll find it next time you re-open the game.

    Please note we only speak English in the Community to make sure everyone understand and is understood, hence, please write in English in the future :)

    Thanks a lot and have a lovely day!
  • sally60
    sally60 Posts: 4 Newbie
    Hi I haven't received my daily rewards boosters for over a month seems pointless playing without them. I use acer laptop windows 10 and my user id is 10212224468517011. Please can you sort this. Thanks
  • CatLady3
    CatLady3 Posts: 2 Newbie
    I also missing all my rewards. I've only started playing recently (a couple of weeks ago), user ID 762266510597450. I play on Facebook.
  • KOoi88
    KOoi88 Posts: 1 Newbie
    Hello I just found this message board thread and its been over a month since I've received any of my daily login boosts. I play on PC through Facebook. My user ID is 1146066442201985. Thank you for your time.
  • QueenMia
    QueenMia Posts: 12,979 Community Manager
    Answer ✓
    Hello everyone,

    I have some good news for you today. The Studio has released a fix so simply clear cache and cookies from your browser and you'll be able to receive your boosters again :)

    We are really sorry for the inconvenience. Thanks all for your patience!

    @KOoi88, @sally60, @CatLady3 - I have added some Gold to your account as compensation ;) 
  • R3volut1on
    R3volut1on Posts: 35 Level 2
    edited January 2019
    QueenMia said:
    R3volut1on - I was not able to find your account with your email address. Please follow these steps to find your game ID:

    - Go to your FB account, click on the arrow on the top right corner, then go to Settings

    - Click on Apps and Websites from the menu on the left 

    - Click on Bubble Witch 3 - View and Edit

    - Scroll down to the "Get help from app developers" section to find your User ID for the game.

    Thanks all!

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