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Missing stars in BW3 Saga

Playing  BW3 Saga for a very long time and have a problem with a number of stars displayed. I've gotten 3 stars on all levels but it shows 5077 stars instead of 5100. I remember there was a bug in the game that was removing the stars instead of adding them, wasn't really interested then but would like to get it fixed now. Queen Mia, can you help?

Comments

  • Emily-10Emily-10 Posts: 14
    @QueenMia can you answer my question ?

  • Emily-10Emily-10 Posts: 14
    Waiting for an answer 12 days already @QueenMia
  • QueenMiaQueenMia Posts: 5,461 Community Manager
    Hello @Emily-10 and really sorry for the late reply on that one. 

    I've checked with our Team and that seems unusual indeed. Would you be able to test this for us, please: Pass a level, screenshot it, then send us a screenshot of the stars showing how many you have - A screen recording would actually be better if you can! 
    Also, what device and platform are you playing on?

    Also, make sure you clear cache and cookies regularly to avoid any problems and update to the latest game version when available.

    Thanks!

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  • Emily-10Emily-10 Posts: 14
    edited August 22
    @QueenMia I play mostly on Samsung S9 plus phone. I've recorded my last level 1718. I have shown at the end that all my chapters are golden which means that I have 3 stars on all levels.the number of stars displayed at Stella's home should be 5154 at the moment. There is quite a number of stars missing because of the glitch. Here is the link **removed by CM - private info**
  • QueenMiaQueenMia Posts: 5,461 Community Manager
    Thank you very much for the info and the video, @Emily-10! I've kept the link but removed it from your comment as it redirected to your own FB profile. 

    We will be investigating and I will get back to you as soon as I have an update for you. 

    Thanks a lot for your patience. Have a bubblicious day ๐Ÿ’

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