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Help App Won't open Freezes

I'm playing Bubble Witch 3 Saga on a Note running Android 9.0. After each update the game opens. The second time I try to play it opens on a black screen and freezes. I've tried turning the phone off and on again, cleared cache and cookies. I've been playing over a year and am on level 855. I have never had a problem before. I have not installed any new apps. Can anyone help.

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Hi @chucco406,

And again, sorry for your issue. I have sent you a personal message to help you sort it out.

Speak soon and until then, have a great Monday 🍒

Hey @chucco406 I understand you perfectly. For reasons I previously explained though you need to get to support via this link here https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase
As we cannot discuss account details on the forum. Nobody is disputing it and it will get sorted but you need to go through to the purchase issues department directly.
Keep any screenshots and emails of conversations with google play, I always do with any company in case of confusion but they will sort it

Anything yet on sending me the boosters and 15 gold bars I paid for. Also Google has sent you an email showing I paid them and that they paid you

Here we go again... I contacted Google regarding my in app purchase not downloading and they said the payment has been processed and they have "authorized the push". They told me to contact you to get my purchase and clear the message I get when I try to make another purchase. The message I get is is purchase pending and will not let me make another purchase. Google says yuo have already been paid and you have fix it. I can't send you the screen shot you asked for because there is no contact button at the bottom of the page as you suggested. Please give me my purchase which Google thinks will clear the pending message and solve the problem

Hi @chucco406 unfortunately nobody can help with the play store issue as that is a google issue. Have you tried contacting them? Have you tried clearing the play store cache? I know when I had an issue with a similar thing I ended up having to restore my phone back to how it shipped. Have a look at this:
https://support.google.com/googleplay/thread/5435721?hl=en
As regards the items you have bought but not received, this can be easily sorted but you would need to contact the team directly via the link from this thread Something wrong with your purchase? — King Community Which I know seems like we are shuffling you around, but they can get directly to your account and deal privately as you don't want all your details shared on a public forum.

I'm getting tired of this. Now you tell me I can no longer play on my phone. I was at level 850, lost everything and a lot of money. Now I'm playing on my tablet. Now I bought some gold bars and boosters for $1.99 and they won't download. I keep getting the message that I have a sale pending and I'm locked out of the play store. Meanwhile back on my phone. I deleted the game reinstalled it and am starting all over again at level 1. It's plays fine but the first free booster I received will not download. I open the treasure chest and get a message "oops something went wrong try again" You have been no help so far, I hope you can fix my play store issue and the booster download issue

Hello @chucco406

and sorry for the delay!

If you have re-installed and have at least 2 GB of memory left on your device, then I believe it comes from your device. Especially if it's working fine on your tablet. I'll add below a few steps and info that might help:

For Android devices, our apps are available via Google Play on devices that meet the following criteria:

Has a processor built on ARMv7 architecture
Supports OpenGL ES 2.0
Supports a 320x480 resolution or higher
Runs on Android OS 2.3 or higher.

As there are so many different mobile devices available these days it's impossible to list them all here however if you are unsure if your mobile device meets these specifications please refer to your manual.

In the meantime there are a number of steps that other players have followed which have improved their playing experience:

Clear the cache frequently using this sequence: Settings > Apps > Game Name > Clear cache
Delete the Google Play Store Cache - To do this, please go to the Settings menu for your device. Now head to Applications > Manage Applications > All > Google Play Store and tap the "Clear Cache" button.
Close all other background apps while playing and restart the device frequently.

These steps may not work though and if that's the case, I would recommend you to play on your tablet.

Let us know how it goes. And happy Thursday 🍒

You said I would hear from you this past Monday. Anything word yet on my problem.

Any word yet from your CM

I did what you suggested and backed my game on my tablet to a King account. I deleted the game on my phone and reinstalled it. Updated it on my phone from the account. It worked one time and now is frozen again. My user name is my email **Removed by CM**. Thanks

Hi @chucco406 from what I understand your game is perfectly fine on your tablet, so what I suggest for now try to create King account and synch you game to King account from your tablet that way your progress will saved, to do this you can just follow the instruction that @firebombmarkus gave it to you on how to creating King account. When you already have King account and your game already synch to it you can find out your user ID https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it You could tell us your user ID on here then we will pass on to our CM to look it on the studio tomorrow. At the meantime you can just play your game on your tablet —Thank you for tagging me @firebombmarkus 🤗

@chucco406 Sorry for the late reply, I was busy 😉 I am out of ideas but I will tag @mysticalmysty and @Chicken_Slayer as I know they are playing this game and hopefully they will be able to help you. Thank you for your understanding 😊

I am also playing the game on my tablet with no problem. I uninstalled the game on my phone reinstalled it logged in and the game restored my play level, bug now the newly installed version won't open. New installation same problem. Any ideas.

How can you do this if the game won't open?

@chucco406 Here is how to make a King account and save progress with it.

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Nothing has worked. How do I create an account. How do I back up game if it won't open.

Hi @chucco406 and welcome to our adorable Community 😊 I am sorry this is happening to you. I will ask you to do some troubleshooting steps and let me know if they helped you.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device#latest

Please note that the last resort is always reinstalling the game but if you do so you will lose all your boosters.

Comments

Hi @chucco406,

And again, sorry for your issue. I have sent you a personal message to help you sort it out.

Speak soon and until then, have a great Monday 🍒

Hey @chucco406 I understand you perfectly. For reasons I previously explained though you need to get to support via this link here https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase
As we cannot discuss account details on the forum. Nobody is disputing it and it will get sorted but you need to go through to the purchase issues department directly.
Keep any screenshots and emails of conversations with google play, I always do with any company in case of confusion but they will sort it

Anything yet on sending me the boosters and 15 gold bars I paid for. Also Google has sent you an email showing I paid them and that they paid you

Here we go again... I contacted Google regarding my in app purchase not downloading and they said the payment has been processed and they have "authorized the push". They told me to contact you to get my purchase and clear the message I get when I try to make another purchase. The message I get is is purchase pending and will not let me make another purchase. Google says yuo have already been paid and you have fix it. I can't send you the screen shot you asked for because there is no contact button at the bottom of the page as you suggested. Please give me my purchase which Google thinks will clear the pending message and solve the problem

Hi @chucco406 unfortunately nobody can help with the play store issue as that is a google issue. Have you tried contacting them? Have you tried clearing the play store cache? I know when I had an issue with a similar thing I ended up having to restore my phone back to how it shipped. Have a look at this:
https://support.google.com/googleplay/thread/5435721?hl=en
As regards the items you have bought but not received, this can be easily sorted but you would need to contact the team directly via the link from this thread Something wrong with your purchase? — King Community Which I know seems like we are shuffling you around, but they can get directly to your account and deal privately as you don't want all your details shared on a public forum.

I'm getting tired of this. Now you tell me I can no longer play on my phone. I was at level 850, lost everything and a lot of money. Now I'm playing on my tablet. Now I bought some gold bars and boosters for $1.99 and they won't download. I keep getting the message that I have a sale pending and I'm locked out of the play store. Meanwhile back on my phone. I deleted the game reinstalled it and am starting all over again at level 1. It's plays fine but the first free booster I received will not download. I open the treasure chest and get a message "oops something went wrong try again" You have been no help so far, I hope you can fix my play store issue and the booster download issue

Hello @chucco406

and sorry for the delay!

If you have re-installed and have at least 2 GB of memory left on your device, then I believe it comes from your device. Especially if it's working fine on your tablet. I'll add below a few steps and info that might help:

For Android devices, our apps are available via Google Play on devices that meet the following criteria:

Has a processor built on ARMv7 architecture
Supports OpenGL ES 2.0
Supports a 320x480 resolution or higher
Runs on Android OS 2.3 or higher.

As there are so many different mobile devices available these days it's impossible to list them all here however if you are unsure if your mobile device meets these specifications please refer to your manual.

In the meantime there are a number of steps that other players have followed which have improved their playing experience:

Clear the cache frequently using this sequence: Settings > Apps > Game Name > Clear cache
Delete the Google Play Store Cache - To do this, please go to the Settings menu for your device. Now head to Applications > Manage Applications > All > Google Play Store and tap the "Clear Cache" button.
Close all other background apps while playing and restart the device frequently.

These steps may not work though and if that's the case, I would recommend you to play on your tablet.

Let us know how it goes. And happy Thursday 🍒

You said I would hear from you this past Monday. Anything word yet on my problem.

Any word yet from your CM

I did what you suggested and backed my game on my tablet to a King account. I deleted the game on my phone and reinstalled it. Updated it on my phone from the account. It worked one time and now is frozen again. My user name is my email **Removed by CM**. Thanks

Hi @chucco406 from what I understand your game is perfectly fine on your tablet, so what I suggest for now try to create King account and synch you game to King account from your tablet that way your progress will saved, to do this you can just follow the instruction that @firebombmarkus gave it to you on how to creating King account. When you already have King account and your game already synch to it you can find out your user ID https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it You could tell us your user ID on here then we will pass on to our CM to look it on the studio tomorrow. At the meantime you can just play your game on your tablet —Thank you for tagging me @firebombmarkus 🤗

@chucco406 Sorry for the late reply, I was busy 😉 I am out of ideas but I will tag @mysticalmysty and @Chicken_Slayer as I know they are playing this game and hopefully they will be able to help you. Thank you for your understanding 😊

I am also playing the game on my tablet with no problem. I uninstalled the game on my phone reinstalled it logged in and the game restored my play level, bug now the newly installed version won't open. New installation same problem. Any ideas.

How can you do this if the game won't open?

@chucco406 Here is how to make a King account and save progress with it.

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Nothing has worked. How do I create an account. How do I back up game if it won't open.

Hi @chucco406 and welcome to our adorable Community 😊 I am sorry this is happening to you. I will ask you to do some troubleshooting steps and let me know if they helped you.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device#latest

Please note that the last resort is always reinstalling the game but if you do so you will lose all your boosters.

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Off-Topic