Will not allow me to claim

TonyaK

Where is my chest??? Its been 2 weeks and reloading game doesnt work

PummyRaj

Hello @TonyaK A Warm Welcome to the Bubble Witch section of our friendly King Community  

I did not have this event in my game, hence, not sure how this works!!

I will tag in my friend, co-superstar and an expert in this game @Chicken_Slayer to help you out!  

Thank you for being patient and understanding!  Have a great rest of the weekend!   

Lady_Choo

Thanks for the tag @PummyRaj

@TonyaK unfortunately when I have had this issue in the past, the only thing I have been able to do is uninstall the game, reboot your device and reinstall. Because it doesn't clear on its own, and until its gone, you won't get another
The trouble is you will lose any saved boosters so the best thing to do is use them up, then save that screenshot. Uninstall, reboot then reinstall. You won't have the rewards so you will need to follow the instructions in this link here and the support can help you with your rewards  
Can you let me know which device you are playing on, the version and the app version and we can let the CM know in case of others having the issue