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I can't connect with Facebook

mpamela21mpamela21 Posts: 13 Level 2
edited December 2020 in Support

A few days ago, I changed my FB password and since then I can't enter my account on the PC game, so my progress won't be saved.

Could you give me any tips to play?

Thank you.

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • johamiltonjohamilton Posts: 7,178 Bubble Witch Moderator

    Hi @mpamela21, sorry you are having a problem. Are you playing BWS2 or BWS3? Are you trying to play in the FB game room? Why don't you try signing in with your King account.

    I see you are new so I would like to give you a warm Welcome to the King Community family. Here is a quick tour around your Community.

    * Go to the Community Hub to join discussions, Players Corner, International area and more.  👑

    * Next head over to All Games. Try them all!    🏅

    * Lastly, Everything you need to know, A complete guide to help you move around with ease.  👻


    *** Here's a tip you will use over and over … if you want to tag a specific person, type @ then start typing the name, select the name from drop down and it will then turn black. They, then will be notified. Have a fantastic day. 



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Win gold in Stella's wardrobe ,  Nero's Math Quiz and Win a badge and Gold!   Come join us for all kinds of prizes!




  • mpamela21mpamela21 Posts: 13 Level 2
    edited December 2020

    I'm trying to play BWS3 on Windows. If I register with my King account, will the progress be saved too?

    I appreciate your quick guide but I'm not new. I registered a long time ago, but I don't use the community very often.

  • johamiltonjohamilton Posts: 7,178 Bubble Witch Moderator

    Hi @mpamela21, well glad to see to you here in the Community!

    While playing on Windows, you do need to have Windows 10. But answering you question regarding going from FB to King, here is a suggestion for you to follow:

    Log in using your existing King profile.

    Click on the ‘Settings’ icon

    Select ‘Account’

    You will be prompted to confirm your password

    Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information

    Once complete, your progress will be updated across all King games on King.com

    Let me know if this works for you 😊👻



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Win gold in Stella's wardrobe ,  Nero's Math Quiz and Win a badge and Gold!   Come join us for all kinds of prizes!




  • mpamela21mpamela21 Posts: 13 Level 2

    I play on Windows 10 and I tried to do what you recommended to me, but I couldn't find those options... I logged in with my King account, but I only got these options (sorry it's in Spanish).

    I've tried to search for what you said, but I couldn't find it.

  • johamiltonjohamilton Posts: 7,178 Bubble Witch Moderator

    HI @mpamela21,, just sign in using you King account log in and see if you can connect that way.



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Win gold in Stella's wardrobe ,  Nero's Math Quiz and Win a badge and Gold!   Come join us for all kinds of prizes!




  • mpamela21mpamela21 Posts: 13 Level 2

    As I said, I could log in with the King account, but I couldn't accomplish the rest of the steps.

  • johamiltonjohamilton Posts: 7,178 Bubble Witch Moderator

    HI @mpamela21, I saw that you could log in, but did not realize you could connect which was the original problem. Sorry for the confusion. I am tagging @PrettyBubbles to come in and help out on your syncing problem. She is in another time zone then I, but will see that I have tagged her when she signs on. Hopefully we can get you all straightened out and back to playing. Thank you for your patience.



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Win gold in Stella's wardrobe ,  Nero's Math Quiz and Win a badge and Gold!   Come join us for all kinds of prizes!




  • PrettyBubblesPrettyBubbles Posts: 5,060 Bubble Witch Moderator

    Hi @mpamela21 It seems that all was fine up until you changed your Facebook book password is that correct?

    If so have you matched your new password with windows 10, King and your Microsoft account?

    You also say you can log in with your king account

    You also ask if you register with your king account will your progress be saved it will if you have already have it saved

    I can understand @johamilton asking further questions as it is a bit confusing as to what you are trying to do.

    Have you tried this process I presume you have

    To find Sync settings, select the Start , then select Settings  > Accounts  > Sync your settings .

    Let me know your response to the above that way I can scale it down to help you further 👍⭐

  • mpamela21mpamela21 Posts: 13 Level 2

    Yes, everything was fine until I changed my FB password. I was logged in with that account in different places, but the only that gave me problems was BWS3 app for Windows. The thing is that every time I press the button to connect with Facebook, it fades for a second but nothing else happens.

    I've tried several times to find Sync settings but I can't find all what you say. I've entered settings and this is the screen I get:


  • Freddy_Freddy_ Posts: 51,629 Sweet Legend
    Accepted Answer

    @mpamela21 Hi, you need to go to king.com/games on PC

    Can I sync my progress between Facebook and King.com?

    Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.

    To sync your progress with King.com, please complete the following steps:

    • Go to the King website at King.com/games
    • Log in using your existing King profile, or create a new King profile if you don't already have one.
    • Click on the ‘Settings’ icon top right of screen
    • Select ‘Account’
    • You will be prompted to confirm your password
    • Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
    • Once complete, your progress will be updated across all King games on King.com


    Accepted Answer
  • mpamela21mpamela21 Posts: 13 Level 2

    Thank you so much, @Freddy_Falkner , all this time I thought I had to sync the progress in the game app, not in the website. That helped me so much, even though it says my progress is already synchronized without logging in on Facebook.

  • Freddy_Freddy_ Posts: 51,629 Sweet Legend

    @mpamela21 Hi, you are welcome although i think @johamilton gave you the right information just took me a while to realise you were playing on the app and not the web site. Hope your up and running though

  • johamiltonjohamilton Posts: 7,178 Bubble Witch Moderator

    Hi @Freddy_Falkner, thank you so much. It does take a Community to keep things running. @mpamela21 so happy you are up and running with no worries and it was already synchronized! 😊



    Life is short ... forgive quickly, kiss slowly, love truly, laugh uncontrollably ... and
    never regret anything that made you smile!

    Come join the fun in Bubble Witch Saga 3 and play 👉️ Win gold in Stella's wardrobe ,  Nero's Math Quiz and Win a badge and Gold!   Come join us for all kinds of prizes!




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