My Game is not working - (Now fixed)!

johamilton

Hi @TripleBubble , We need your King ID #.

Open the game app and select Profile. Double tap on the King logo and and voilà. The logo should disappear to reveal your User ID.

Double tap on the King logo and and voilà, the logo should disappear to reveal your User ID.

TripleBubble

OK, second try, my ID is 12825922230

PrettyBubbles

@TripleBubble Thank you for your ID Please leave it with me I will come back and let you know when we have made the changes 👍⭐

nannykat

My ID is 11504678649

PrettyBubbles

Hi @nannykat thank you for your ID what level was you on 🤔⭐

PrettyBubbles

Hi @TripleBubble Good news please close your game and restart your device you will find your levels have been restored and some rewards added to your game.

Thank you for following our guidance

Happy gaming and have a starlistic day 👍⭐

TripleBubble

@PrettyBubbles:

Level restore worked, thanks and thanks for the rewards.

I lost my points, my rank and the place in the astral league, wich is a challenge to rebuild.

But I miss my completed house and especially the star cats. Is it a too big wish to restore them too?

PrettyBubbles

Hi @TripleBubble you are welcome

Unfortunately no they have to be started again 👍⭐

kmcbubblewitch3

Hi. I'm curious about the magic bubbles. I have a bunch on Facebook but in the app they aren't there. The gold coins are there but not the magic bubbles... why is that? ID# is 1029378590

PrettyBubbles

Hi @kmcbubblewitch3 Welcome

Can you send me a screen shot of how many magic bubbles you have in the Facebook version I can then understand better and try to resolve it for you 👍⭐