Sign Up!

🎁 Win prizes and badges! Find out how HERE!

My Game is not working - (Now fixed)!

Options
1383940414244»

Answers

  • PrettyBubbles
    PrettyBubbles Posts: 24,628 Bubble Witch Moderator
    Options

    I have copied down our recommendations for your convenience

    Please uninstall your game

    Reinstall your game through windows 10 and download BW3 via Microsoft store or equivalent or via king on a mobile and change your password

    Please no longer use your Facebook account

    play1 level then log out and turn your device off and on

    If your levels have not restored tell us your game ID and what level you was on and we will manually restore them.

    After a reinstall your boosters are not transferred so we are offering generous surprise rewards to be added to your account as our way of sorry.

    Upon reinstall Add your game ID even if you're levels restore or not so we can add your rewards to say sorry.👍⭐

  • PrettyBubbles
    PrettyBubbles Posts: 24,628 Bubble Witch Moderator
    Options

    Hi guys 🙋‍♀️

    We have some long awaited good news for you 🥁🥁🥁🥁

    Finally yes finally we have been informed that all these issues by the end of today will received a fix 🥳😃

    If you dont yet see it log out and restart your device.

    We would like to thank you for your patience 👏

    We would love you to let us know once you see the fix this will ensure us that it has worked

    Happy gaming and have a starlistic evening ⭐👍

  • adeleis_1
    adeleis_1 Posts: 11 Level 2
    edited August 2021
    Options

    @PrettyBubbles My game is not working on desktop. I am unable to click the PLAY button. What can I do?


    EDIT: I was able to click the play button and log back on but all of my data has been erased. I have to start from level one again??

  • johamilton
    johamilton Posts: 25,238 Bubble Witch Moderator
    Options

    Hi @adeleis_1, can you give us your King ID# and also what level where you on?

  • PrettyBubbles
    PrettyBubbles Posts: 24,628 Bubble Witch Moderator
    Options

    Hi guys 🙋‍♀️

    We have some long awaited good news for you 🥁🥁🥁🥁

    Finally yes finally we have been informed that all these issues by the end of today will received a fix 🥳😃

    If you dont yet see it log out and restart your device.

    If you drop levels please play one level then repeat the log out process as long as your game was saved your levels should then be restored if not please send us your game ID and tell us what level you was on and we can get them manually restored 👍

    We would like to thank you for your patience 👏

    We would love you to let us know once you see the fix this will ensure us that it has worked

    Happy gaming and have a starlistic evening ⭐👍

  • Carro80
    Carro80 Posts: 7 Level 2
    Options

    That worked, for like a day... aaand it's back to the same problem as before.👎️

  • PrettyBubbles
    PrettyBubbles Posts: 24,628 Bubble Witch Moderator
    Options
  • PrettyBubbles
    PrettyBubbles Posts: 24,628 Bubble Witch Moderator
    Options

    Hi guys can Facebook users please go HERE 👍

Hey! Would you like to give us your opinion?