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🛠 Experiencing issues with the game? Check here before posting in Support!

QueenBQueenB Posts: 9,303 Community Manager
edited March 10 in Support

The most common questions in Community are:


Got a new device?

Check HERE on how to safely move your game progress to your new device!


I have lost my progress or all played levels? 

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles on the same topic HERE.


Something went wrong or I didn't get my purchase? 

Check this Community page HERE to get help on a refund or get a purchase corrected. More help related to purchases and Gold Bars can be found in our Help Center HERE.


How to find my Game ID?

Simple! Click HERE. This will come in handy if you need support and if you have participated and won any community contest in order to collect your rewards!


🛠 Known ongoing issues in Bubble Witch Saga:

🛠 Wake the Tree event. Flower tiles are not loading correctly - (Under investigation)!


🛠 General Technical & Connection Issues!

The game not working on mobile

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The game not working on PC

👉 View More


New Levels / Level Help

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Lives / Messages

👉 View More


King and Facebook Profiles

👉 View More


Check also our Help Center for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please ask a question under Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.

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