error... how to fixed it

auditinspeksi

my game have error.. and now can't load the game..

the messege like this..

Bubble Witch 3 Saga is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001

please help

PrettyBubbles

Hi @auditinspeksi Welcome its lovely to meet you

Sorry you are experiencing this problem

I need first to ask some questions

What device are you using

What platform do use to play the game

Do you have Facebook attached

Did you download the game from you app store if so what app store do you use

Sorry but I can help better if you could please give me more information 👍⭐

choco95

Hello, I have been receiving the below message since Sat 29/10:

my game has this error.. and now I can't load the game..

Bubble Witch 3 Saga is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001

More information provided below:

Using PC

Windows 10

Facebook is not attached

I googled King.com and downloaded the game from there.

I hope you can assist me with this issue,

Thank you for your time

EzzaNZ

Hi team, I'm having the same issue - also since 29 October. Same error message: Bubble Witch 3 Saga is currently not available in your account. Make sure you are signed in to the Microsoft Store and try again. Here's the error code, in case you need it: 0x803F8001

I've logged out of the Microsoft Store and back in again. Repaired and reset the Microsoft Store, but still getting the same error message when I try to launch BW3S.

PC / Windows 11 / Facebook not attached / Pre-loaded on laptop and updated via Microsoft Store

Thanks!

PrettyBubbles

Hi @auditinspeksi @choco95 and @EzzaNZ Thank you for your full explanation

Can you please screenshot the message and post it here for me along with your game ID and I will raise this for you.

I will need to pass a visual of the message on when I raise it

I can't promise we can resolve it as you all say the message tells you you are not signed in to Microsoft yet you all know you are but let me check on our end for you and we can take it from there

Our studio will return tommorow and I will come back as soon as receive feedback 👍⭐

elirin

Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Check our House Rules

EzzaNZ

https://community.king.com/en/bubble-witch-saga/discussion/comment/2434694#Comment_2434694

Hi @PrettyBubbles - please see below for screenshot. My Game ID is 10435606536. Thanks!

Minatozaki

@elirin I can see you're having an issue with your game, but here in the community, we use English to communicate. You can use Google Translate to report your issue, please. Thank you!

choco95

https://community.king.com/en/bubble-witch-saga/discussion/comment/2435713#Comment_2435713

https://community.king.com/en/bubble-witch-saga/discussion/comment/2434694#Comment_2434694

Hi PrettyBubbles, below is the screenshot you requested, I am unable to locate my game ID as I am not sure where to look, I have tried a few things but nothing has found the ID. Thank you for your time

Bubble Witch Saga 3.jpg

elirin

Sorry for not having used the language English.

My issue seems to be like as other contributor's cases,

so, I will watch and refer to the interaction in this community.

thanks.

PrettyBubbles

It's ok @elirin don't worry you have got there in the end

Welcome to our friendly community my friend 👍⭐