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Hey guys, is anyone else experiencing this on the rewards page...or lack of rewards i should say?! (see screenshot)
Any idea what's going on @PrettyBubbles @johamilton ? I've force closed the app and cleared cache but it's still the same π€
Hi my friend yes we have been having issues each season for a while now
When I raised it more than once our cm advised to go to customer services
Please select the contact us tab at the bottom of this page and explain to our customer services
First you will receive an automated reply please reply back to this and explain again Also explain you have already tried all trouble shooting steps here in the community so we have refered you to them as there is no more we can do here in the community
Please let us know how you get on π
Glad to hear that and you are very welcome my friend π
Hi my friend sorry you are having this trouble we don't currently here in the community have a known issue with this problem
Please select the contact us tab at the bottom of this page and explain to our customer services they will know if there is an ongoing issue
First you will receive an automated reply please reply back to this and explain again if the next reply is unhelpful please respond again π
Hey Witches and Wizards! π§ββοΈβ¨
The new Star Cats Season is live, and weβve rolled out a hotfix to address the previous issues. To make sure everything runs smoothly, please update your game to the latest version (9.4.2) so you can enjoy the fix in your game β¨
Hi my friend you are very welcome
Glad you have read previous posts with my advice and you was able to now know that clearing cache can help π
Hi my friend sorry you experienced this issue
We are hoping for another update this week
You can check in your app store or play store from time to time as sometimes the update does not update automatically
You can find the latest version by going into your phones settings then apps menu then select bw3 then scroll down
Currently we are on version
9.4.2.0
Hope this helps π
I'm trying!!! All the other King games have been fixed!
Hello,
ββ¦ iPhone β¦βWith regard to βclearing cacheβ β¦
iPhoneβ¦
iPadβ¦
Since we in previous messages established, as shown above, that iPhone and iPad do not have a βclear cacheβ option, Iβd propose that not to be communicated as suggested solution as it will just confuse users. For me, a previously suggested βwork-aroundβ to this was, to βDelete the Appβ is also not an option as i fear i will be worse off after re-install (even though i have game progress saved)!
With regard to βiPhone 10β β¦
There is no mention of specific hardware requirement for BubbleWitch3 that i could find. IMHO there are few games for mobile devices that have hardware requirements. Software requirement is called out as it needing at minimum iOS 12.0.0 and respectively iPadOS 12.0.0.
iOS 12 runs on iPhone 5S, 6, and newer β¦
The following is from the app store for BubbleWitch3:
The moderator team works hard to support users, which I appreciate.
I suppose the moderator team would benefit by having better support from βThe Studioβ and βThe Studioβ should make available to you at no cost devices for you to use in addition to, or instead of, your own personal-use ones, β¦ PC, MAC, iPhone, iPad, Kindle, etc. β¦ to see, test, and potentially replicate what users see and experience.
Bubbly greetings,
Stefan
(On iPad Air 2011 with iPadOS 18; screenshot above for iPhone taken on iPhone 15 with iOS 18)
Hi my friend the reason clearing cache is included in our trouble shooting steps is because overloaded cache can cause many issues with many apps
Freezing, lagging, updates not coming through and many more
As you should now only be playing on a mobile device android 10 and above or iPhone 10 or above cache can be cleared on both devices
Here is how π
iPhone
Tap on the Settings icon and then choose General.Β Tap on the section iPhone Storage.Β Shortly, all apps and their storage usage will be listed.Β Choose the app for which you wish to clear the cache.
Android
Open the settings menu, select apps then scroll down to bw3 select storage and from here you can clear cache
Hope this helps as you can perform it with any apps you use should you wish to π
Hi my friend as the message above says it is being worked on and we will be notified once it is fixed
I know it's frustrating but your patience is really appreciated π
Any updates on when this will be fixed??? Thanks
Re: ββ¦ In the meantime please clear your game cache from your device settings menu β¦ β
I am sorry; I do not understand why this is given over and over as part of a solution when in fact you cannot clear game cache on all devices as previously pointed out!?
And since you / King hawk this as one, of consistently varying odd solutions, then βThe Studioβ should simply build this into the app to activate via a βbuttonβ, and with that become an option on all user devices and operating systems.
Cheers,
What would've been removed @PrettyBubbles , do you mean the ads?
Yes my friend they will have been removed due to the errors
Let's cross our fingers π€that the next season arrives without issues π
Hi @PrettyBubbles π thank you for investigating π The ads have completely gone again since it was happening yesterday. So yesterday was the first time i had any ads for about 6 months, but they weren't working properly and now they're gone again π€¦ββοΈ
I've no idea if i had the rewards from Star Cats, because it flashed up then disappeared, i couldn't even click on it to receive them. Plus i didn't get any extra minutes, which i should've because that's in the rewards as well. So thinking about it i probably didn't get them at all π
Hi my friends sorry the update did not contain your fix
Sometimes it has to be done over a couple of updates if it is a large quantity fix
Hopefully we will receive another soon
In the meantime please clear your game cache from your device settings menu
Play any level then close down and leave your device off for a moment or two π
Hi my friend sorry you are experiencing these issues but please be assured we do listen and raise issues for our players it then goes into the hands of our studio who will work on a fix some are lot more complex than others but all issues do get raised π
Ridiculous, not only is the star cat seasons awards not working, it's also stopping the chance of rewards finishing a level. Do we even matter when we aren't listened to or getting this fixed?
Oh no my friend π we haven't had any other reports up to now
Let me see if we do and I can then raise it
Did your rewards from starcats come through for you π
Hi my friend do you still have the icon on your screen if so please try clearing the game cache from your device settings menu
Play any level then close down and leave your device off for a moment or two let's see if this resets it for you π
Hi!
Same here
Everyone is saying to get the update from the App Store and that would fix the problem however I did that and the rewards are still blank. Iβm over it
New here? Sign in or create an account to join the fun.
A new season has started but there is no reward.
I think this happened after the game update today. π€¦
I tried several standard repair methods but it didn't work for me.
@PrettyBubbles
@johamilton
Thank you very much my friend π€
I will do it and hope things go well.
There is a problem right now. Please go to the Contact Us page and let them know your prizes were not there and show them the page. If you do not get a specific answer on the response, go back with the same thing and let them know you did not get your prizes.π€
Hey @johamilton π
Thanks for replying, but the issue is at the beginning of a new round which only started today after the previous one finished. I got all my rewards for that one.
The above screenshot was what it was like before any rewards were even won this round.
at least you're seeing the Star Cats...
Some unable to claim rewards and some not even seeing them and yet some have no issues so it is very topsy-turvy right now
Could you please try by selecting the contact us tab at the bottom of this page and explain to our customer services
If you here nothing back or a referral back to community then stay firm and let them know we have refered you so there is no point in going back to the community
Ok @PrettyBubbles , i'll contact them now - i won't hold my breath though, not going by previous interactions with them π€¦ββοΈ
Wish me luck π€
I just tried to reply but it needs approving for some inexplicable reason. This happens a lot, and sometimes my replies never get published even though there's nothing wrong with them.
This is why we still need PM's, so we can actually communicate when the board won't let us, especially when there's an issue with the game.
I didn't even get an automated reply @PrettyBubbles π
Ok, i've had a reply and they've asked for the screenshot π
I'll report back when i know more.
Great and as I say if they refer you back here just say what advised above
Good luck I will wait to here back from you π
I told you it would be useless @PrettyBubbles , the first email they sent asked for more information, see screenshot number one. I replied back providing everything they needed, plus told them i'd already been on the community without success, and said everything you told me to.
So instead of then giving me a fix or an answer on how to fix it they send this email, which makes no sense whatsoever when they know full well the community can't help. See screenshot number two.
It's as if they've sent those emails the wrong way around π
Aaaaand they've just sent another email, an exact replica of screenshot number two π‘
What's the point of it when they just completely ignore the information you're giving them? :/
Sorry you are having this trouble my friend they are usually very good
I know it is stressful but please respond again π
There really is no point @PrettyBubbles (@mentions aren't working now either π) they always do this to me.
If it wasn't for you and the other moderators none of us would ever get anywhere, so thank you all for giving your time π€
Hi my friend I don't know what this comment means
@mentions aren't working now either π) they always do this to me.
π
That bit was in brackets @PrettyBubbles , the sentence was 'there really is no point, they always do this to me' - meaning, it's not worth me replying again to them because it's the same every time there's an issue, they've never ever responded properly, only generic emails telling me to ask the community when it's very obvious i already have.
I am so sorry for your experience with our customer services
I hope you can persevere with them my friend π
Sorry you are not getting anywhere with this problem. Hope it gets settled soon for all π€
Time to learn a [REDACTED] I have redownloaded this game after a few years and at level 19 the βtraining spellβ is glitched π₯ please help I love this game
I received an error message that my purchase failed but it stated I had not been charged. A quick check on my bank account proves otherwise. The purchase was $11.59 and came to $12.98 with tax. The $12.98 has been debited from my account, and I want my goods.
I recently finished Stella's house and unlocked the cat house, but I'm having trouble with invisible objects disappearing after construction. I thought it was a problem with the PC version, so I downloaded it to my phone, but the objects are invisible there too. It's probably a game bug, maybe something happened to theβ¦
Hi! Last week, I wasn't able to pass Day 1 in the daily bonus, but I've been playing every day. Is there a way I can fix that? Thanks!
I canβt play level 19 due to the pop up not disappearing. Canβt continue the game because of it. iOS 26, iPhone 16 pro
II have over 665 +days played in a row. Today when I started to play, The daily reward didn't appear. Game shows NO CONNECTION. Am I going to be sent back to Day 1? My WiFi is strong and I'm connection. What's happening? I also have over 575,000 points accrued. What happened to them? Same thing is happening on my wife'sβ¦
π General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:Β Force close apps and restart your device. Updates:Β Check that you have the latest game and device updates. Memory:Β Keep at least 2GB free storage for smooth gameplay. Connection:Β Use WiFi instead of cellularβ¦
Hello witches and wizards! π§ββοΈπ§ββοΈ Wondering what the latest level is in Bubble Witch 3 Saga? Youβre in the right place! β¨π― ποΈ New levels are released every Tuesday, so thereβs always a magical challenge waiting just ahead! πAs of October 21, the latest available level is 10820 Enjoy the new content and have a bubblificβ¦
